Our Client is looking for an Enterprise Account Director to play a key role in shaping how the business develops.
About the Role Our client is an established technology business entering an exciting phase of growth across the US. Having already demonstrated significant value within the UK and successfully expanded its international customer base, the business is now investing heavily in building its US presence and enterprise customer portfolio. As part of this expansion, they are looking for an Enterprise Account Director to play a key role in shaping how the business develops, grows and retains strategic enterprise relationships across the US. This is not an opportunity to simply inherit a mature territory; the successful candidate will have the opportunity to help build and influence the company’s approach to the US market. Key Responsibilities
Own and develop commercial relationships across a portfolio of strategic enterprise customers, driving renewals, expansion and long-term account growth.
Develop strategic account plans that align teams across Customer Success, Product, Engineering, Sales and Marketing around shared customer objectives.
Convert successful pilots and proofs of concept into large-scale, enterprise-wide deployments with significant recurring revenue potential.
Lead executive-level business reviews, clearly demonstrating customer value and identifying opportunities for further growth.
Build trusted, long-term relationships with senior and executive-level customer stakeholders.
Develop a deep understanding of customers’ businesses, challenges and strategic objectives to identify opportunities where the company can deliver additional value.
Act as a key voice for the US market internally, ensuring customer insights and feedback contribute to product development and strategic priorities.
Help develop and scale the organisation’s enterprise go-to-market approach across the US.
Collaborate closely with international teams to establish effective strategies for winning, growing and retaining enterprise customers.
Requirements
Significant experience managing and growing large enterprise SaaS accounts, ideally with individual account values of $1m+ ARR.
A proven track record of converting pilots or proofs of concept into substantial, enterprise-wide customer partnerships.
Experience contributing to the growth and scaling of a SaaS business, ideally within a high-growth or international expansion environment.
Strong experience within the utilities or critical infrastructure sectors.
A solid understanding of how large enterprise organisations evaluate, purchase and implement technology.
Experience navigating complex organisations and managing relationships across multiple stakeholders and decision-makers.
Demonstrable ability to build trusted relationships with senior and executive-level stakeholders.
Strong commercial acumen with the ability to clearly articulate and demonstrate customer value.
A data-driven approach to account planning, customer health, renewals and expansion opportunities.
Experience collaborating effectively across Sales, Customer Success, Product and other cross-functional teams.
Comfortable working autonomously and taking ownership in an evolving, high-growth environment.
Ability to collaborate effectively across international teams and time zones.
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"I thoroughly enjoyed working with Romey and Jon on recruitment for a senior role in my team. Great communication and I thought the calibre of candidates they brought were very high and had done a great job of doing the ground work ahead of me meeting any of them. They understood what I needed and were able to flex when some of our parameters changed. Professional, very down to earth and we had fun in the process! I w...
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"We have been engaged with LMRE to help fill a few roles, including complex Enterprise Sales role involving leadership capability in a player-coach capacity. LMRE rose to the challenge. From the very beginning of the engagements, Romey was very attentive to understand the specific requirements for the role, even if some details and capabilities proved to be very specific and nuanced. As requirements evolved through th...
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"Romey has been great to work with. She is very organized. It was helpful to have a standing weekly tag up to have check-ins and recalibrate the hiring needs. I'm looking forward to continuing to work with her....
Camly Tran, Head of Operations at CarbonBuiltClient
"Romey is by far the best recruiter I've worked with in the construction industry. Beyond being a fun motivated person to work with, She is also a professional, and she deeply understands the construction tech industry. She helped us navigate the interview process and we quickly secured multiple great account executives thanks to her great work."
Jerremy Spillman, Chief Revenue Officer and Co-Founder at HankClient
"We have partnered with LMRE at a key stage of our growth, and they have been a huge help with finding us candidates for both our tech and commercial teams. Given their speciality in our space, they truly understand our needs and who would be a great fit for Hank. The communication throughout the process has been transparent and a very smooth, quick transition. I would highly recommend LMRE to any Real estate or PropTech companies who are looking for top tier candidates."
Antuela Romero, Senior People Operations Business Partner at BrightflagClient
"Sarah is a great partner in our recruiting process. She takes feedback on the candidates very well and pivots her search promptly when needed. She is also very prompt in her responses and is always on top of us and the candidates so we can all move quickly. We definitely enjoy working with her and we hope to partner with her on future positions!"
Jo Knight, VP Product & Industry Marketing at Bentley SystemsClient
"I thoroughly enjoyed working with Romey and Jon on recruitment for a senior role in my team. Great communication and I thought the calibre of candidates they brought were very high and had done a great job of doing the ground work ahead of me meeting any of them. They understood what I needed and were able to flex when some of our parameters changed. Professional, very down to earth and we had fun in the process! I would highly recommend LMRE and Romey and Jon."
Mike Pettinella, Chief Revenue Officer at OnSiteIQClient
"We have been engaged with LMRE to help fill a few roles, including complex Enterprise Sales role involving leadership capability in a player-coach capacity. LMRE rose to the challenge. From the very beginning of the engagements, Romey was very attentive to understand the specific requirements for the role, even if some details and capabilities proved to be very specific and nuanced. As requirements evolved through the sourcing process, she was adaptable and helpful. Thanks to her contributions we were able to find the right hire for the role. I would recommend working with LMRE to fill complex sales roles."
Camly Tran, Head of Operations at CarbonBuiltClient
"Romey has been great to work with. She is very organized. It was helpful to have a standing weekly tag up to have check-ins and recalibrate the hiring needs. I'm looking forward to continuing to work with her."
