Delivery Lead and Site Deployment

About the Role
  
Our client is a technology business delivering digital solutions into complex construction, infrastructure, and heavy-industry environments.
They are looking for an experienced Delivery Lead to take ownership of the planning and execution of customer deployments, ensuring projects deliver against agreed scope, service levels, KPIs, timelines, and commercial commitments.
The role sits at the intersection of customers, commercial teams, product, engineering, and on-site operations. The successful candidate will translate contractual commitments into practical delivery plans, provide senior-level customer leadership, and maintain clear accountability throughout mobilization, implementation, go-live, and ongoing delivery.
The Delivery Lead will also have responsibility for managing and developing customer-facing technical and delivery personnel, ensuring teams are effectively resourced, supported, and accountable for successful customer outcomes.
  
Key Responsibilities

• Own end-to-end project mobilization and implementation, including delivery plans, schedules, resources, dependencies, risks, and governance.
• Translate commercial agreements, statements of work, client KPIs, and service commitments into clear milestones, acceptance criteria, and accountable actions.
• Act as the senior delivery contact for customers, developing trusted relationships with project leaders, site management, and executive stakeholders.
• Represent the business professionally with senior customer stakeholders, demonstrating strong commercial judgement and credibility.
• Build and maintain effective relationships across customer leadership, site operations, commercial teams, technology functions, and external delivery partners.
• Lead and develop customer-facing delivery and technical team members, including setting objectives, allocating workloads, coaching, providing feedback, and managing performance.
• Plan team capacity, site coverage, and resources to ensure commitments are consistently met across multiple projects and locations.
• Lead proof-of-concept deployments, ensuring results are robust, clearly communicated, and positioned to support wider commercial rollout where appropriate.
• Coordinate commercial, product, engineering, and customer success teams to maintain clarity around responsibilities, decisions, dependencies, and deadlines.
• Design and implement practical site workflows covering areas such as workforce onboarding, technology deployment, training, maintenance, support, and day-to-day operations.
• Ensure implementations reflect each customer’s operating model, safety requirements, workforce characteristics, and physical site environment.
• Monitor project performance against scope, milestones, KPIs, and service commitments, intervening early where delivery, quality, or adoption is at risk.
• Own project reporting, including mobilization plans, progress reports, KPI reporting, executive presentations, and end-of-project results.
• Interpret operational and analytical data against customer objectives, translating findings into clear recommendations and actions.
• Identify opportunities for product, dashboard, process, or service improvements and communicate priorities effectively to internal teams.
• Own project risk, issue, escalation, and change-management processes, ensuring potential problems are identified and addressed proactively.
• Lead customer and workforce engagement initiatives to support adoption and sustained use of deployed technology.
• Capture lessons learned from deployments and use these insights to continuously improve delivery standards, methodologies, templates, and processes.

Requirements

• Strong project or programme delivery experience within construction, infrastructure, mining, oil and gas, or another complex heavy-industry environment.
• Demonstrable experience delivering projects against commercial contracts, statements of work, milestones, service commitments, and customer KPIs.
• Proven experience leading complex customer implementations or operational deployments from mobilisation through go-live and ongoing delivery.
• Strong client leadership skills, including experience managing senior stakeholders, handling challenging conversations, and escalating issues appropriately.
• Previous people-management experience, including setting objectives, delegating work, coaching and developing team members, and managing performance.
• Ability to build credibility and trusted relationships across complex stakeholder groups, including senior client management and operational site teams.
• Excellent project planning, organization, risk management, and problem-solving capabilities.
• Strong analytical skills, with the ability to interpret operational data and translate it into meaningful reports, presentations, recommendations, and decisions.
• Good commercial awareness and the judgement to balance customer requirements, contractual scope, delivery quality, and wider business priorities.
• A practical, hands-on, adaptable approach and the ability to remain calm and effective in complex operational environments.
• Strong written and verbal communication skills, including confidence presenting to both operational and executive audiences.
• Ability and willingness to travel extensively and work flexibly across different locations and time zones.
• Experience deploying SaaS, IoT, connected-worker, workforce-management, safety, or other technology solutions into operational environments would be advantageous.
• Experience taking proof-of-concept or pilot projects through to larger-scale commercial deployments would be beneficial.
• Knowledge of construction-site operations, workforce mobilization, and large-scale worker onboarding would be advantageous.
• Additional language capabilities relevant to international construction or infrastructure markets would be beneficial.
• A valid driving licence and ability to meet relevant site-access requirements may be required depending on project location.