In the 7th episode of season 8 of the Propcast, Louisa is joined by Julia Paolucci, Managing Director at HqO France and Samuel Warren, Regional VP of HqO UK Ltd about how tenant engagement can slow down the resignation movement and help landlords meet ESG targets. They touched on what tenants can get out of HqO’s product, the acquisition of Office App and how ESG plays into the tenant experience. They also discussed what HqO has planned for 2022 as well as JLL Spark being a key investor. The key takeaway from this episode is that the focus in the current era is all about the employee experience.
Key Insights From This Episode:
About Our Guests:
Julia Paolucci is Managing Director for France at HqO, where she is responsible for establishing and growing the French business.
Julia brings forward a property technology expertise, and a track record of leading greenfield organisations. In her previous role, as Head of Sales for Workwell, she was tasked with building the organisation’s client base in the proptech sector’s nascent stages, developing a thorough understanding of the landlord, tenant, service provider, and end-user experiences.
Julia started her career in banking, working in New York, Paris and London for the New York Stock Exchange, Deutsche Bank, and lastly HSBC Corporate Bank where she spent 7 years.
Julia graduated with a BComm from McGill University in Montreal and an Executive MBA from IE University in Madrid.
Samuel Warren is the Regional VP of HqO UK Ltd, our London based business. At HqO Samuel is responsible for the growth of our platform in Northern Europe, including Germany, Netherlands and Nordics.
Prior to HqO, Samuel spent 12 years in the real estate market specialising in growing new businesses and high performing sales and marketing teams with companies such as CBRE and Chesterton Global and developers such as Berkeley Group and Country Garden. He worked in the Middle East, Singapore, China and Russia.
He is a graduate of Exeter University and also commissioned into the British Army, serving as a Bomb Disposal and Search Officer in the Royal Engineers.
About Our Host
Louisa started her career in property working at a well-known estate agency in London. Realising her people skills, she moved over to Lloyd May to pursue a career in recruitment. She now is a Director at LMRE, who are a specialist recruitment firm driven by PropTech and recruitment professionals, and Louisa oversees their 5 core areas. Louisa co-founded LMRE and provides a constructive recruitment platform to the new disruptors in real estate. Louisa is also on the board of Directors at UK PropTech Association (UKPA).
LMRE believe there is a better way to recruit. LMRE focus on a more comprehensive, client led focus delivering exceptional talent to the place at the time. They are passionate about the industry and passionate about people’s careers. LMRE spend time with each client to become and an extension of the business, and their transparency and core values help them grow with the sector. LMRE simplify recruitment and innovate with our clients and evolve the people driven, PropTech community.
[01:50] Julia, how did you become the managing director of HqO France?
[03:15] Sam, how did you end up at HqO and what experience do you bring to it?
[04:30] Tell us more about the product and how has the product pivoted over the last few years?
[06:20] Say I’m one of the tenants, what value do I get out of this product?
[09:25] You have some well known investors; Insight Partners, JLL Spark, Navitas Capital, Cushman & Wakefield and Suffolk Capital. This has allowed you to grow across North America, UK and Europe. Are there any areas of focus or growth for the business which you are looking at?
[11:20] You acquired Office App. How did that come about and what does it mean for the business? You also have a fantastic culture; how do you sort of balance that with the acquisition?
[13:25] How does ESG play into obviously tenant experience?
[15:50] Can you talk us through how HqO can help clients achieve their ESG goals?
[17:00] JLL Spark has made an investment into HqO, what does this mean for the whole of HqO?
[19:25] What’s next for 2022 in HqO, in each of your regions?
[23:40] The ‘LMRE’ part, Louisa asks the guests to talk about:
1.Lessons learned in your career
2. Mention a person, product or service
3.Rewarding parts of working in the space:
4.What are you most Excited about for the future of the space?:
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