IT Infrastructure Operations – Systems Analyst


London, UK

IT Infrastructure Operations – Systems Analyst role based in London, UK.

Role/Team Summary:

Team function & responsibilities

As a part of IT Infrastructure operations, the systems analyst will function as a team member responsible for delivery of services across several IT infrastructure areas. This includes; Service desk, administration, maintenance, monitoring and operations of Windows and Linux, servers/desktops, VMware and storage systems. A focus on maintaining stable and supportable environments adhering to defined engineering standards and service levels.

Provide request, incident and problem management for users and supported systems. Following service and change management procedures systems and users supported.

Knowledge and experience administering Windows Server and Desktop Operating Systems, VMWare. A good knowledge of VMWare View and administration is desirable. Familiarity with Linux operating Systems, and storage systems.

Role responsibilities

Applicable to all staff



Risk Management

Essential Experience:

Hands on experience in an IT Service Desk support and/or operations role; supporting Windows and/or Linux virtual infrastructures within critical production environments, with emphasis on service delivery and support

Supplementary Experience:

Personal Attributes:

For further details please contact Fergus -