Customer Success Manager

Overview

We have an exciting job opportunity for Customer Success Manager with experience in the Built Environment. You’ll join our client’s fast growing SaaS startup, playing an essential role as they grow their customer base locally and country-wide after a successful round of Series A funding.
 
In this role, you’ll lead the Customer Success team, converting trial opportunities into new customers and ensuring the overall customer satisfaction of current live accounts. You’ll be reporting directly to the CEO, being an important part of the Leadership Team and the overall success of the business.
 
Responsibilities:

· Existing Customer Sales Management

o Motivate, lead and manage the Customer Success team including their performance management, to deliver their individual and team sales targets aswell as managing your own sales target;

o Develop Sales Budgets as a key member of the Membership Team and derive and report on Sales Targets and Key performance Indicatiors agreed with the CEO to ensure they are achieved;
· Evaluate and analyse customer needs

o Develop and implement Account Management Plan and Strategies to grow and retain existing customers to support the Sales Budgets

· Onboard new customers and Encourage existing Customers to use the platform

o Manage your own pipeline of existing customers from trial through to paying customer and identify new opportunities within customers ;

o Supported by in-house training and support, you will become an expert in our clients overall value proposition, products and tools;

· Customer advocate

o Collaborate with the Product Managers to monitor the continued development of the platform by acting as an advocate for the customers to ensure they are customer centric and grow sales

· Develop healthy customer relationships and promote customer loyalty

o Build key relationships with existing customers

o Maintain accurate and complete customer records, and activity and pipeline reports within our CRM;

· Encourage Customer Training

o Conduct web product demonstrations encompassing both technical and non-technical aspects of the product offering;
 
Qualifications & Skills:

· A creative, ambitious and customer focused Customer Success Manager with extensive built environment experience from a SaaS background

· Technology savvy and proficient in the use of a range of communication, presentation and other business tools;

· Proven track record of success in B2B Customer Success Management, developing and retaining Customer Success teams aswell as achieving and exceeding sales targets with good attention to detail and at least 3+ years’ experience in a SaaS capacity within organisations, ideally within the Built Environment

· Excellent research, planning and organisational skills

· Demonstrated ability to convert prospects and upsell virtually aswell as in person, while maintaining established sales quotas;

· Excellent interpersonal skills and ability to communicate (oral and written) effectively, and comfortable working in a casual but motivated team environment ;

· Quick assimilator of information and agile thinker

· Enthusiastic Self starter with a “can do” attitude and strong work ethic;
 
Benefits:

· Competitive company benefits including Pension Scheme