Account Manager

About the Role
  
Our client is looking for an experienced Account Manager to lead, develop, and grow a portfolio of complex, high-value client relationships. This position will play a key role in driving client retention, account expansion, and year-over-year revenue growth while acting as a trusted strategic partner to senior and executive-level stakeholders.
Working collaboratively across multiple business functions, the Senior Account Manager will ensure clients maximize the value of the organization’s products and services, oversee strategic account initiatives, and coordinate internal resources to deliver successful outcomes. The successful candidate will combine strong commercial acumen with exceptional relationship management, analytical, and problem-solving skills.
  
Key Responsibilities

• Manage and develop a portfolio of complex, high-value enterprise accounts, building strong relationships with senior and executive-level stakeholders.
• Lead strategic client engagements, including onboarding, account planning, business reviews, and executive-level discussions.
• Develop a detailed understanding of each client’s business objectives, challenges, priorities, and growth plans to provide relevant strategic guidance.
• Create and execute comprehensive account strategies designed to improve retention, increase adoption, and identify opportunities for account expansion.
• Drive year-over-year revenue growth across the assigned portfolio through renewals, upselling, cross-selling, and increased adoption of products and services.
• Identify and develop new commercial opportunities within existing accounts while maintaining a strong focus on long-term client value.
• Lead executive Quarterly Business Reviews (QBRs), presenting data-driven insights relating to account performance, adoption, return on investment, business outcomes, and future growth opportunities.
• Partner with Sales and Marketing teams to forecast retention, expansion, and revenue opportunities across the portfolio.
• Act as the primary senior point of contact for assigned accounts, coordinating internal teams to ensure client priorities and strategic initiatives are delivered successfully.
• Collaborate closely with Sales, Operations, Product, Customer Support, Implementation, and other internal stakeholders to resolve issues and achieve client objectives.
• Manage complex client escalations and potential retention risks, developing appropriate action plans to protect client relationships and revenue.
• Maintain accountability for actions arising from strategic client meetings, ensuring internal commitments are prioritized and completed within agreed-upon timeframes.
• Monitor account health and performance, proactively identifying risks, trends, and opportunities requiring intervention or further investment.
• Analyze account and portfolio data to identify opportunities to improve client outcomes, operational efficiency, product adoption, and commercial performance.
• Maintain accurate account information, pipeline activity, forecasts, opportunities, and risk indicators within the organization’s CRM platform.
• Identify opportunities to improve account management processes, client engagement strategies, and internal workflows.
• Provide mentorship and guidance to Account Managers, sharing best practices and supporting the continued development of account management standards across the team.
• Develop strong, referenceable client relationships that demonstrate measurable business value and support the organization’s wider growth objectives.

Requirements

• 6–8+ years of experience in Account Management, Customer Success, Client Services, or a comparable enterprise client-facing position.
• Demonstrated experience managing complex, high-value enterprise accounts or portfolios.
• Proven track record of delivering measurable improvements in client retention, account expansion, and revenue growth.
• Strong commercial acumen with experience identifying and developing upsell, cross-sell, renewal, and expansion opportunities.
• Proven ability to establish credible relationships with senior decision-makers, including VP, SVP, and C-suite stakeholders.
• Experience leading strategic account discussions, executive business reviews, and long-term client planning.
• Demonstrated ability to develop and execute strategic account plans, including forecasting revenue opportunities, retention risks, and account growth.
• Strong executive presence and communication skills, with the ability to influence stakeholders, navigate challenging conversations, and manage complex client situations.
• Experience managing escalations and developing effective strategies to mitigate account and revenue risk.
• Strong analytical capabilities, with the ability to interpret account performance data and translate insights into actionable commercial and client strategies.
• Experience leading cross-functional initiatives involving teams such as Sales, Operations, Product, Customer Support, and Implementation.
• Excellent organizational and project-management skills, with the ability to manage multiple complex accounts and competing priorities simultaneously.
• Strong problem-solving and decision-making skills with a proactive, solutions-oriented approach.
• Experience working with CRM platforms and maintaining accurate account, pipeline, forecasting, and portfolio information.
• Ability to work independently, take ownership of client outcomes, and operate effectively in a fast-paced, evolving business environment.