Senior Account Manager - UK

About the Role
  
Our client is a high-growth technology business operating at the intersection of FinTech, Payments, SaaS and Mobile Gaming. Its platform enables mobile game publishers to develop and grow direct-to-consumer payment experiences, helping them increase margins, strengthen customer relationships and gain greater control over their monetisation strategies. Following significant growth, the company is continuing to expand its customer organisation and is looking for a Senior Account Manager to join its London-based team.
This is a strategic and commercially focused Account Management position rather than a traditional Customer Success role. The successful candidate will manage a small portfolio of highly valuable and complex gaming customers, building deep relationships across executive, commercial, product and operational stakeholders. Individual customers can represent significant revenue and contain multiple business units, products and stakeholder groups, requiring a sophisticated and highly structured approach to account management.
  
Key Responsibilities

• Own and develop relationships across a small portfolio of highly strategic enterprise and mid-market customers within the mobile gaming sector.
• Build trusted relationships with executive and C-suite stakeholders, alongside commercial, product and operational decision-makers.
• Develop a deep understanding of each customer’s business model, commercial objectives, portfolio and monetisation strategy.
• Create and execute structured account plans designed to increase customer value, product adoption and long-term revenue growth.
• Lead Quarterly Business Reviews, strategic account reviews and executive-level meetings.
• Act as a strategic advisor to customers, providing insight and recommendations rather than operating solely as a day-to-day relationship manager.
• Analyse customer, transaction and usage data to identify opportunities to increase platform adoption and payment volumes.
• Drive revenue growth through increased customer usage, adoption and transaction volume.
• Take ownership of significant annual revenue targets across strategically important customer accounts.
• Identify and execute account growth opportunities while protecting existing revenue and maintaining exceptionally strong customer retention.
• Monitor account health and proactively identify potential commercial, operational or relationship risks.
• Navigate complex customer organisations containing multiple business units, stakeholder groups and competing priorities.
• Manage challenging commercial conversations constructively while maintaining strong, long-term customer relationships.
• Act as the internal voice of the customer, ensuring customer priorities and feedback are effectively communicated across the organisation.
• Partner closely with Product, Engineering, Payments, Support and other internal teams to resolve issues and deliver against customer objectives.
• Use customer insights and performance data to influence behaviour, demonstrate value and support strategic decision-making.
• Maintain regular face-to-face engagement with key customers and develop strong relationships across the wider industry.
• Operate autonomously and take ownership of customer outcomes within a fast-paced, high-growth environment.

Requirements

• Approximately 5–10 years of experience within Enterprise Account Management, Strategic Account Management, Customer Success or a comparable commercially focused customer role.
• Strong experience within mobile gaming, gaming technology or a closely related publisher-facing environment is highly desirable.
• A strong understanding of the mobile gaming ecosystem, including how publishers approach monetisation, player lifetime value, revenue optimisation and payment strategies.
• Experience within gaming SaaS, mobile monetisation, payments, FinTech, advertising technology or other technology businesses serving gaming publishers would be particularly relevant.
• Proven experience managing a small portfolio of complex, high-value strategic customers rather than a high-volume book of smaller accounts.
• Demonstrable ownership of customer revenue portfolios worth several million pounds or dollars annually.
• A strong track record of delivering against commercial targets, including measurable account growth, retention, increased adoption or upsell.
• Able to provide clear examples of personally growing, retaining or protecting strategically important customer accounts.
• Strong commercial acumen and the ability to identify opportunities that increase customer usage, transaction volume and revenue.
• Significant experience developing relationships with executive and C-suite stakeholders.
• Confident leading QBRs, executive business reviews, strategic planning sessions and senior-level commercial conversations.
• Experience navigating complex, multi-stakeholder customer organisations and building relationships at multiple levels.
• Strong analytical capabilities, with the ability to interpret customer, product and commercial data and translate it into actionable growth opportunities.
• Confident handling difficult or commercially sensitive conversations while protecting the long-term customer relationship.
• Excellent communication, presentation and executive stakeholder management skills.
• Proactive and self-sufficient, with the ability to operate effectively within a fast-moving start-up or scale-up environment.
• Comfortable remaining hands-on with customer relationships while operating at a strategic level.
• A strong and consistent career history demonstrating meaningful ownership and progression within relevant roles.
• Based within commuting distance of Central London and comfortable meeting customers in person on a regular basis.
• Flexible enough to support international customers when required, including occasional early-evening calls with North American stakeholders.