Senior Account Manager

About the Role
  
Our client is looking for an experienced Senior Account Manager to manage and grow a portfolio of key customer relationships. This is a commercially focused role with responsibility for strengthening customer partnerships, maximizing the value delivered to existing accounts, and identifying opportunities for continued growth.
The Senior Account Manager will develop a strong understanding of customers’ business priorities and evolving requirements, working collaboratively to ensure they receive ongoing value from the company’s solutions. The role will combine relationship management, customer engagement, and commercial development, with a focus on driving retention, identifying expansion opportunities, and supporting sustainable revenue growth.
  
Key Responsibilities

• Develop and maintain strong, strategic relationships with key customer stakeholders, with a particular focus on executive and senior leadership contacts.
• Identify and proactively develop opportunities for account expansion, including upselling and cross-selling, in close partnership with the wider Sales team.
• Monitor account health, customer engagement, and value realization to identify risks and opportunities and accurately forecast retention and revenue growth.
• Build strong executive sponsorship across key accounts, driving engagement and product adoption while effectively managing stakeholder expectations, priorities, challenges, and business objectives.
• Align the company’s solutions with customers’ strategic and operational needs, ensuring customers realize measurable and sustainable value from the partnership.
• Develop customer advocacy by clearly demonstrating and communicating the impact and value delivered, supporting account expansion opportunities and broader customer marketing initiatives.
• Support customers through the change management required to successfully integrate new technology and processes into their existing workflows and operations.
• Collaborate closely with Product and other internal teams to communicate customer feedback, requirements, and market insights, helping inform ongoing product development and improvement.

Requirements

• 10+ years of experience in construction project management, ideally gained within a leading UK main contractor, engineering consultancy, owner, developer, or similarly complex construction environment. Previous experience within a technology company is not required.
• Deep understanding of construction project management, operational processes, and the ways technology can support and improve project delivery.
• Exceptional communication, interpersonal, and relationship-building skills, with the confidence to engage effectively with stakeholders at all levels, including senior executives.
• Strong customer-facing and commercial mindset, with the ability to understand complex customer needs and translate them into practical solutions and measurable business value.
• Experience implementing or using new technologies within construction or on-site environments would be advantageous.
• Proven ability to deliver high-quality results both independently and as part of a collaborative, cross-functional team.
• Proactive and highly accountable, with the ability to take ownership of initiatives from initial concept through execution in a fast-paced, high-growth environment.
• Strong problem-solving skills, with a creative and pragmatic approach to addressing customer challenges and identifying effective solutions.
• Comfortable managing multiple priorities and adapting quickly as customer and business requirements evolve.
• Willingness and ability to travel for customer meetings, site visits, industry events, and other business requirements.
• Ability to work from the company’s London office approximately three days per week as part of a hybrid working model.