Our client is looking for a process-driven operations professional to help optimize and scale a growing claims function.
About the Role Our client is looking for a process-driven operations professional to help optimize and scale a growing claims function by improving workflows, driving operational efficiency, and supporting product adoption. Sitting at the intersection of operations and product, this role will focus on identifying process bottlenecks, translating frontline challenges into actionable improvements, and ensuring new tools, automations, and workflows deliver measurable impact. The ideal candidate enjoys solving operational problems, working closely with end users, and using data to drive continuous improvement in a fast-paced environment. Key Responsibilities
Partner with operations, claims, and product teams to ensure solutions address real-world business needs and customer challenges.
Analyze workflows, operational processes, and performance data to identify inefficiencies and improvement opportunities.
Gather feedback from frontline teams and translate operational requirements into clear recommendations and actionable plans.
Support the design, testing, and implementation of process improvements, system enhancements, and automation initiatives.
Develop rollout plans, adoption strategies, and feedback mechanisms to ensure successful implementation of new solutions.
Monitor the effectiveness of process changes using operational metrics, user feedback, and performance data.
Create and maintain process documentation, workflow maps, standard operating procedures, and business requirements.
Act as a key liaison between operational teams and product stakeholders, ensuring clear communication and alignment.
Drive continuous improvement initiatives that enhance efficiency, reduce manual effort, and improve customer experience.
Requirements
Experience in operations, claims, insurance, InsurTech, or a similar process-focused environment.
Strong process improvement and workflow analysis skills, with the ability to identify root causes and implement practical solutions.
Comfortable working with data, spreadsheets, dashboards, and operational reporting to identify trends and measure outcomes.
Excellent written and verbal communication skills, with the ability to tailor messaging for different stakeholder groups.
Strong stakeholder management skills and the ability to collaborate effectively across operations, product, and leadership teams.
Highly organized, self-motivated, and comfortable working in environments with ambiguity and evolving priorities.
Proven ability to manage initiatives from problem identification through implementation and adoption.
Experience creating documentation such as business requirements, process maps, SOPs, or workflow guides is beneficial.
Familiarity with reporting, analytics, or business intelligence tools is advantageous.
Experience in high-growth, technology-enabled, or startup environments is a plus.
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Shai Kivity, Chief of Staff at 4M AnalyticsClient
"The goal for this project was to identify and hire DroneDeploy's first EMEA based Customer Success Manager. We are very happy we approached LMRE to help us achieve this goal. The entire way, the LMRE team and especially Jon were extremely Supportive, Proactive, and Professional. Jon's effort to understand the type of Customer Success Manager was paramount. We are very lucky to have had Jon's guidance and Support, and...
"Recruitment processes can be long and exhausting, but not with Romey! From our very first conversation, Romey immediately became a friend. She never ceased to amaze me with her attentiveness to our needs and requirements for the role, as well as the seamless and smooth process she provided. She is dedicated, keeps everyone engaged, and displays a high level of professionalism. The candidates she sent us not only ticked all the boxes but also came prepared and excited for the interviews, thanks to her guidance. Romey was always there to swiftly lead us to the finish line."
Sharon Weldon, Head of Growth at AvvirClient
"Avvir worked with Romey Oulton on our search for an Enterprise Sales Executive with Construction Tech experience. LMRE's network in the Construction Technology space proved to be very helpful in sourcing great candidates in a short amount of time. The recruitment process was very smooth, transparent, with consistent communication from the team. I would recommend LMRE for any hiring manager and/or anyone looking for their next opportunity."
Chris Boyd, Head of Product at Trunk ToolsClient
"In the current market where any job posting gets hundreds of applications, many of which are not qualified or have a background in completely different roles, Romey was a crucial ally in getting through the noise to find great candidates. Given her experience in the ConTech space, you can expect that Romey will provide you with candidates that have both industry AND role experience, which makes the process so much more enjoyable and productive."
Jo Knight, VP Product & Industry Marketing at Bentley SystemsClient
"I thoroughly enjoyed working with Romey and Jon on recruitment for a senior role in my team. Great communication and I thought the calibre of candidates they brought were very high and had done a great job of doing the ground work ahead of me meeting any of them. They understood what I needed and were able to flex when some of our parameters changed. Professional, very down to earth and we had fun in the process! I would highly recommend LMRE and Romey and Jon."
Shai Kivity, Chief of Staff at 4M AnalyticsClient
"Romey is by far the best recruiter I've worked with in the construction industry. Beyond being a fun motivated person to work with, She is also a professional, and she deeply understands the construction tech industry. She helped us navigate the interview process and we quickly secured multiple great account executives thanks to her great work."
Alex Hennessey, DroneDeployClient
"The goal for this project was to identify and hire DroneDeploy's first EMEA based Customer Success Manager. We are very happy we approached LMRE to help us achieve this goal. The entire way, the LMRE team and especially Jon were extremely Supportive, Proactive, and Professional. Jon's effort to understand the type of Customer Success Manager was paramount. We are very lucky to have had Jon's guidance and Support, and know that their hand in this effort ensured we hired the right person."
