Account Manager

About the Role
  
Our client is seeking a commercially driven Account Manager to oversee a portfolio of approximately 80–100 existing customers, with a strong focus on revenue growth and account development.
The successful candidate will be responsible for identifying and securing opportunities for managed cybersecurity solutions, while also driving upsell and cross-sell activity across a broader technology portfolio, including connectivity, cloud, and IT services.
This role is heavily focused on commercial outcomes, requiring a proactive approach to pipeline generation, opportunity management, and revenue delivery, rather than purely relationship management.
  
Key Responsibilities

• Manage and develop a portfolio of existing customer accounts, ensuring strong levels of engagement and revenue growth.
• Drive the adoption and growth of managed cybersecurity solutions as a primary area of focus.
• Identify, develop, and secure upsell and cross-sell opportunities across a broad range of technology and managed service offerings.
• Build, maintain, and convert a healthy sales pipeline through proactive account development and opportunity management.
• Act as the primary commercial point of contact for customers, providing strategic guidance and identifying areas for business growth.
• Consistently achieve and exceed revenue objectives and key performance indicators (KPIs).

Requirements

• Demonstrable experience in technology, cybersecurity, or managed services sales, with a strong track record of achieving commercial objectives.
• Strong knowledge of Microsoft technologies and solutions, including Microsoft 365, Azure, and licensing models.
• Proven ability to develop and grow existing customer accounts through effective account management, upselling, and cross-selling strategies.
• Excellent relationship-building, communication, and stakeholder management skills.
• A proactive, results-driven approach with the ability to identify and convert new revenue opportunities.