Our client is looking for an experienced Senior Account Manager to manage and grow a portfolio of key customer relationships.
About the Role Our client is looking for an experienced Senior Account Manager to manage and grow a portfolio of key customer relationships. This is a commercially focused role with responsibility for strengthening customer partnerships, maximizing the value delivered to existing accounts, and identifying opportunities for continued growth. The Senior Account Manager will develop a strong understanding of customers’ business priorities and evolving requirements, working collaboratively to ensure they receive ongoing value from the company’s solutions. The role will combine relationship management, customer engagement, and commercial development, with a focus on driving retention, identifying expansion opportunities, and supporting sustainable revenue growth. Key Responsibilities
Develop and maintain strong, strategic relationships with key customer stakeholders, with a particular focus on executive and senior leadership contacts.
Identify and proactively develop opportunities for account expansion, including upselling and cross-selling, in close partnership with the wider Sales team.
Monitor account health, customer engagement, and value realization to identify risks and opportunities and accurately forecast retention and revenue growth.
Build strong executive sponsorship across key accounts, driving engagement and product adoption while effectively managing stakeholder expectations, priorities, challenges, and business objectives.
Align the company’s solutions with customers’ strategic and operational needs, ensuring customers realize measurable and sustainable value from the partnership.
Develop customer advocacy by clearly demonstrating and communicating the impact and value delivered, supporting account expansion opportunities and broader customer marketing initiatives.
Support customers through the change management required to successfully integrate new technology and processes into their existing workflows and operations.
Collaborate closely with Product and other internal teams to communicate customer feedback, requirements, and market insights, helping inform ongoing product development and improvement.
Requirements
10+ years of experience in construction project management, ideally gained within a leading UK main contractor, engineering consultancy, owner, developer, or similarly complex construction environment. Previous experience within a technology company is not required.
Deep understanding of construction project management, operational processes, and the ways technology can support and improve project delivery.
Exceptional communication, interpersonal, and relationship-building skills, with the confidence to engage effectively with stakeholders at all levels, including senior executives.
Strong customer-facing and commercial mindset, with the ability to understand complex customer needs and translate them into practical solutions and measurable business value.
Experience implementing or using new technologies within construction or on-site environments would be advantageous.
Proven ability to deliver high-quality results both independently and as part of a collaborative, cross-functional team.
Proactive and highly accountable, with the ability to take ownership of initiatives from initial concept through execution in a fast-paced, high-growth environment.
Strong problem-solving skills, with a creative and pragmatic approach to addressing customer challenges and identifying effective solutions.
Comfortable managing multiple priorities and adapting quickly as customer and business requirements evolve.
Willingness and ability to travel for customer meetings, site visits, industry events, and other business requirements.
Ability to work from the company’s London office approximately three days per week as part of a hybrid working model.
"I am pleased to provide a reference for LMRE based on our experience working together at
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During that time, LMRE has supported us across more than ten hires spanning commercial,
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Brad PilgrimClient
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Tommy Linstroth, Founder & CEO at Green BadgerClient
"Sarah is a great partner in our recruiting process. She takes feedback on the candidates very well and pivots her search promptly when needed. She is also very prompt in her responses and is always on top of us and the candidates so we can all move quickly. We definitely enjoy working with her and we hope to partner with her on future positions!...
Antuela Romero, Senior People Operations Business Partner at BrightflagClient
"I recently had the pleasure of working with Sarah Baldon and the LMRE team and couldn't be happier with the service she provided. Sarah demonstrated a fantastic understanding of the profile we were looking for, the culture of our company and team, and our overall vision. Her ability to grasp our needs so accurately was impressive.
Throughout the process, Sarah maintained a great level of communication ...
Sherif Hassan, VP of Market Expansion at Re-LeasedClient
"Hey, I'm Chief Product Officer at Canvas. We engaged with LMRE through our CEO connection. And I'm happy we did! We were looking for a Product Manager for our Operations team. We needed not just a great PM but a subject matter expert in BIM (Building Information Modeling) space. At first, we thought that we might be looking for a unicorn, so we even increased the search geography from Europe to Europe+US. Luckily, LM...
Anton Yakubenko, Chief Product Officer at CanvasClient
"Recruitment processes can be long and exhausting, but not with Romey! From our very first conversation, Romey immediately became a friend. She never ceased to amaze me with her attentiveness to our needs and requirements for the role, as well as the seamless and smooth process she provided. She is dedicated, keeps everyone engaged, and displays a high level of professionalism. The candidates she sent us not only tick...
"I am pleased to provide a reference for LMRE based on our experience working together at
Parity over the past three years.
During that time, LMRE has supported us across more than ten hires spanning commercial,
operational and technical roles spanning from mid-level to VP. These were not simple
placements. Many required navigating niche PropTech skill sets, tight timelines, and a high
bar for culture fit within a scaling venture-backed business. LMRE consistently delivered
strong, well-qualified candidates and operated as a genuine advisor rather than a transactional
recruiter.
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positioning. They took the time to learn our product, customer profile and hiring strategy,
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motivation and stage suitability. As a result, our interview-to-hire ratio has been materially
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competing offers and executive-level expectations were managed carefully and transparently,
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From a partnership standpoint, communication has always been clear and proactive. We were
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Based on our experience, I would confidently recommend LMRE as a long-term recruitment
partner to any venture-backed real estate or PropTech company, particularly those scaling
teams where quality and market credibility matter.
"
Tommy Linstroth, Founder & CEO at Green BadgerClient
"After slogging through the typical hiring process using Indeed for prior positions, we opted to use a recruiter for our most recent opening. We chose LMRE due to their expertise within the sustainability and ESG space, and I couldn't have been happier. Our consultant Romey spent a significant amount of time understanding our business, our values, and the candidate qualities we were after. All the candidates brought to us fit the bill, and we are able to narrow it down and bring our top choice on board. Romey's communication throughout the process was fantastic, and I really appreciate the level of service, which doesn't stop upon the hiring, but continues to ensure a proper fit both for the candidate and Green Badger."
Antuela Romero, Senior People Operations Business Partner at BrightflagClient
"Sarah is a great partner in our recruiting process. She takes feedback on the candidates very well and pivots her search promptly when needed. She is also very prompt in her responses and is always on top of us and the candidates so we can all move quickly. We definitely enjoy working with her and we hope to partner with her on future positions!"
Sherif Hassan, VP of Market Expansion at Re-LeasedClient
"I recently had the pleasure of working with Sarah Baldon and the LMRE team and couldn't be happier with the service she provided. Sarah demonstrated a fantastic understanding of the profile we were looking for, the culture of our company and team, and our overall vision. Her ability to grasp our needs so accurately was impressive.
Throughout the process, Sarah maintained a great level of communication with both us and the candidate, ensuring everyone was on the same page. Thanks to her efficiency and expertise, we were able to move from the first interview to an accepted offer within a week. Her ability to quickly find a candidate who suited our needs perfectly was a huge help.
I highly recommend Sarah for her outstanding recruitment services. Her professionalism, dedication, and excellent communication skills made the entire process smooth and successful."
Anton Yakubenko, Chief Product Officer at CanvasClient
"Hey, I'm Chief Product Officer at Canvas. We engaged with LMRE through our CEO connection. And I'm happy we did! We were looking for a Product Manager for our Operations team. We needed not just a great PM but a subject matter expert in BIM (Building Information Modeling) space. At first, we thought that we might be looking for a unicorn, so we even increased the search geography from Europe to Europe+US. Luckily, LMRE were able to provide us with a flow of high-quality candidates. Lacey and the team have done great screening so most of the candidates have been advanced to multiple interview steps. And in ~1.5 months, we've hired an amazing candidate who checked all the boxes. I would highly recommend working with LMRE for at least very specialized roles in ConTech."
Shir Abecasis, CEO & Co-Founder at FIRMUSClient
"Recruitment processes can be long and exhausting, but not with Romey! From our very first conversation, Romey immediately became a friend. She never ceased to amaze me with her attentiveness to our needs and requirements for the role, as well as the seamless and smooth process she provided. She is dedicated, keeps everyone engaged, and displays a high level of professionalism. The candidates she sent us not only ticked all the boxes but also came prepared and excited for the interviews, thanks to her guidance. Romey was always there to swiftly lead us to the finish line."
