About the Role
The Solutions Consultant is responsible for evaluating needs, designing programs, and delivering learning solutions. This role requires strong knowledge of adult learning principles, instructional design methodologies, and modern learning technologies. The position focuses on leading facilitator-driven training and creating instructional materials such as guides, webinars, software demonstrations, and video-based learning.
In addition, the Solutions Consultant contributes to software implementation efforts by gathering requirements, supporting design documentation, configuring system elements, performing testing, and assisting with general project coordination.
This role works closely with team members, cross-functional partners, and key stakeholders. It requires the use of independent judgment, analytical thinking, and problem-solving skills to assess learning needs and develop organization-wide educational programs grounded in performance-consulting practices and learning-development best practices.
Key Responsibilities
- Shows expertise in developing learning solutions, including solid instructional design capabilities, skill in conducting needs assessments, and a strong understanding of adult learning principles.
- Demonstrates effective consulting and relationship-building abilities, with a strong commitment to customer service and the capacity to work successfully with varied groups and stakeholders.
- Utilizes strong project management skills, the ability to manage multiple priorities, and sound critical thinking and judgment to independently research, evaluate, and propose solutions for complex performance or process challenges.
- Communicates clearly in both written and verbal formats, maintains confidentiality, and works effectively both independently and as part of a team to achieve high-quality results.
- Consistently exhibits strong client-service orientation, managing competing deadlines while delivering solutions that meet stakeholder needs.
Requirements
- Typically requires 2–5 years of experience in organizational training or education; relevant background in fields such as consulting, construction, or real estate may be considered in place of direct training experience.
- Proven ability to independently manage multiple projects at once and collaborate effectively with subject matter experts and key stakeholders.
- Bachelor’s degree in business, engineering, information technology, architecture, or a related field; substantial relevant experience may substitute for the specified degree.
- Master’s degree is preferred.
- Demonstrates a collaborative mindset and a strong focus on customer needs.
- Strong presentation abilities and clear, effective communication skills.
- Excellent organizational skills and the ability to manage time and priorities effectively.
- Consistently models core professional values such as teamwork, customer orientation, continuous improvement, high performance, and healthy work-life balance.
