Inside Sales Manager

About the Role
  
Our Client is seeking an Inside Sales Manager to join their Revenue team.
This role is responsible for driving growth within an existing customer portfolio by identifying upsell, cross-sell, and account expansion opportunities. Working closely with Account Management and Sales teams, the successful candidate will develop strategic account plans, build strong customer relationships, and help clients maximize the value of the company’s solutions.
The ideal candidate will be consultative, relationship-focused, and passionate about helping customers achieve their business goals. They will collaborate with Account Managers to identify new opportunities, present solutions aligned to customer needs, and generate expansion revenue across existing accounts.
This is an excellent opportunity for someone who enjoys building lasting relationships, solving customer challenges, and converting opportunities into measurable business growth.
  
Key Responsibilities

• Own revenue expansion opportunities across the existing customer portfolio.
• Identify and drive upsell, cross-sell, and account growth opportunities within established client accounts.
• Partner closely with Account Managers to identify, qualify, and develop customer growth initiatives.
• Create and execute strategic account growth plans for key customers.
• Conduct consultative discovery conversations to understand evolving business needs, objectives, and emerging use cases.
• Present additional products, services, and solutions that align with customer goals and deliver measurable value.
• Prepare business cases, commercial proposals, and pricing recommendations to support expansion opportunities.
• Collaborate with Sales, Customer Success, Product, and Leadership teams to deliver successful account growth strategies.
• Support commercial negotiations, including pricing, proposals, and contract expansions, in partnership with senior stakeholders.
• Maintain an accurate sales pipeline, revenue forecast, and customer activity records within the CRM system.
• Build and maintain trusted relationships with key customer stakeholders and executive decision-makers.
• Stay up to date with industry trends, customer challenges, and competitive market developments.
• Proactively identify opportunities to increase customer value, strengthen retention, and drive recurring revenue growth.

Requirements

• 3+ years’ experience in Inside Sales, Account Management, Business Development, Customer Success with a commercial focus, or a similar B2B sales role.
• Demonstrated success in growing revenue within existing customer accounts through upselling, cross-selling, and account expansion.
• Proven ability to manage consultative sales processes and develop strong, long-term customer relationships.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Ability to understand customer challenges and recommend tailored business solutions.
• Experience using CRM platforms such as Salesforce, HubSpot, or similar systems.
• Strong organisational skills with experience in pipeline management, forecasting, and sales reporting.
• Self-motivated and able to manage multiple opportunities and priorities in a fast-paced environment.
• Results-oriented with a collaborative approach and a strong team ethic.
• Previous experience within SaaS, technology, fintech, HR technology, payments, or another B2B software environment would be advantageous.