Head of IT

About the Role
 
Our client is looking for an experienced and strategic Head of IT to lead their technology infrastructure and support operations.
Reporting directly to the CFO, the Head of IT will be responsible for leading the IT and Technical Support teams, overseeing the company’s technology infrastructure and security posture, and ensuring seamless IT operations across the London headquarters, Reading-based production facility, and a global workforce operating both on-site and remotely across Europe, North America, and beyond.
This role will play a key part in shaping the company’s compliance journey, including ISO 27001 and SOC 2 initiatives, while driving forward infrastructure projects and building a scalable IT function to support continued business growth.
This is an exciting opportunity to join a rapidly scaling organisation at the forefront of AR technology innovation.
 
Key Responsibilities
 
IT Leadership & Strategy

• Lead and deliver the company’s IT strategy, aligning technology with business growth and operational goals.
• Manage and develop the IT and Technical Support teams, driving a culture of accountability, collaboration, and continuous improvement.
• Oversee IT governance, vendor management, procurement processes, and budget control to ensure operational efficiency and cost optimisation.
• Act as the senior escalation point for all IT-related matters across the business.

Compliance & Security

• Lead compliance initiatives including ISO 27001 and SOC 2 accreditation and audit readiness.
• Oversee cybersecurity operations, data protection, and GDPR compliance across the organisation.
• Manage third-party vendor risk and ensure company-wide security standards are maintained.

Infrastructure & Systems

• Oversee the organisation’s technology environment, including cloud infrastructure, identity and device management, networking, and business-critical systems.
• Ensure reliable, secure, and scalable IT operations across multiple sites and remote teams.
• Manage IT assets, infrastructure projects, and cloud cost optimisation initiatives.

Technical Support & Service Delivery

• Lead and develop the Technical Support function across 1st to 3rd line support.
• Ensure support services are delivered within SLA targets, with clear escalation processes and strong documentation standards.
• Work closely with engineering, product, and cloud teams to improve support capabilities and service delivery.

Process & Governance

• Develop and maintain IT documentation, knowledge bases, policies, and operational procedures.
• Oversee software and SaaS management, ensuring systems are secure, scalable, and properly governed.
• Produce regular reporting and operational metrics for senior leadership.

Requirements

• 5+ years’ experience within IT, including at least 2 years in a senior IT leadership or management position.
• Proven experience leading and developing technical teams while driving IT strategy within a fast-paced or scaling environment.
• Strong technical knowledge across Microsoft technologies, cloud infrastructure, networking, device management, VPNs/firewalls, and SaaS platforms.
• Experience with scripting and automation tools to improve operational efficiency and scalability.
• Hands-on experience supporting compliance frameworks such as ISO 27001 and/or SOC 2, alongside a strong understanding of data protection and security best practices.
• Solid understanding of infrastructure management, including cloud environments, networking, virtualisation, and on-premise systems.
• Strong analytical and troubleshooting skills, with the ability to resolve complex technical issues across multiple environments.
• Excellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders.
• Experience managing IT budgets, software licensing, vendor relationships, and cost optimisation initiatives.
• Proven ability to create and maintain IT processes, documentation, policies, and operational standards.
• Customer-focused mindset with experience leading or overseeing IT support and service delivery functions.