Customer Success Manager

About the Role
  
A fast-growing SaaS company in the real estate technology space is seeking a Customer Success Manager to support and expand relationships with multifamily housing operators. The organization builds tools that streamline how clients manage listing data, marketing and operational performance metrics, and compliance-related insights, ultimately helping property operators improve efficiency, reduce risk, and make more informed decisions.
In this role, you will serve as a trusted advisor to a portfolio of mid-market or enterprise customers, ensuring they achieve maximum value from the platform. You will join a small, high-impact team where your contributions directly influence customer outcomes, product evolution, and overall company growth.
  
Key Responsibilities

• Build strong, consultative relationships with customers, deeply understanding their operational workflows and business objectives.
• Drive successful onboarding and adoption of the platform’s analytics, listing-data management tools, and compliance features.
• Provide ongoing strategic guidance to help customers optimize listing performance, marketing spend, and operational transparency.
• Monitor account health, proactively identifying risks and opportunities for expansion or deeper engagement.
• Collaborate cross-functionally with product and engineering teams to relay customer feedback and influence feature roadmap decisions.
• Serve as the primary point of contact for troubleshooting, escalations, and best-practice recommendations.
• Conduct regular business reviews to highlight ROI, recommend optimizations, and strengthen long-term partnerships.
• Stay knowledgeable about regulatory and market dynamics affecting multifamily operators to better support customer needs.

Requirements

• Experience in multifamily real estate SaaS or related property-technology solutions, supporting mid-market or enterprise customers.
• Strong understanding of SaaS platforms, data analytics tools, or business-intelligence systems—especially those used for marketing, operations, or listing-service management.
• Proven track record of managing customer relationships, improving adoption, and driving measurable customer outcomes.
• Ability to translate complex data insights into actionable recommendations for non-technical stakeholders.
• Excellent communication, problem-solving, and client-facing skills, with a proactive and consultative approach.
• Comfortable working in a high-growth, early-stage environment where ownership and adaptability are key.