Customer Success Manager

About the Company
 
Our client is a rapidly growing technology provider serving renters and multifamily property operators. Their platform brings together all aspects of apartment living—from rent payments and maintenance to resident engagement—into one seamless system.
By using resident data intelligently, the company helps operators deliver tailored experiences that build stronger communities, increase retention, and unlock new revenue streams. Their ambitious growth plans include powering half a million units by 2025, with a target of reaching 2 million by 2026.
 
About the Role

As a Customer Success Manager, you will act as the main point of contact for clients and the internal advocate for their needs. You will guide property management teams through the adoption of the platform, ensuring that programs and campaigns deliver measurable value.
This role combines strategic consulting with hands-on support. You’ll work closely with cross-functional teams—Sales, Support, Product, Implementation, and Data—to increase platform adoption, improve retention, and contribute directly to the company’s growth goals.
 
Key Responsibilities

• Partner with newly onboarded property management teams to drive adoption and boost platform usage
• Understand client priorities and align platform features and initiatives to support them
• Track and report on engagement metrics for internal and external stakeholders
• Deliver training and resources that empower clients to independently leverage the platform
• Gather, respond to, and act on client feedback, tailoring partnerships and introducing data-driven improvements
• Collaborate effectively with internal teams and external stakeholders to achieve shared objectives
• Apply strong analytical and project management skills to improve processes, enhance satisfaction, and increase client retention

Requirements

• 3-5 years of experience in customer relationship management within B2B SaaS
• Background working with multifamily or property management clients
• Strong organizational skills with the ability to manage multiple priorities
• Attention to detail and a focus on delivering high-quality outcomes
• Excellent written and verbal communication skills, with confidence in client-facing interactions
• Results-driven, collaborative, and adaptable
• Ability to work in a hybrid capacity from the New York City office

Preferred Experience

• Background in Proptech
• Start-up environment exposure
• Familiarity with CRM and project management tools