Account Manager

About the Role
  
Our client is searching for a strategic Account Manager to manage and grow a portfolio of enterprise real estate accounts. This individual will serve as the primary relationship owner, helping clients maximize the value of an innovative technology platform while driving long-term retention, expansion, and customer success. The role involves partnering with senior stakeholders, building trusted relationships, and ensuring strong business outcomes across a portfolio of accounts.
  
Key Responsibilities

• Own client relationships from onboarding through renewal, acting as the primary point of contact.
• Drive account retention, renewals, and revenue growth by identifying expansion opportunities across existing portfolios.
• Conduct regular business reviews focused on performance, outcomes, and return on investment.
• Collaborate with internal teams including Sales, Implementation, Customer Success, Product, and Support to ensure a seamless client experience.
• Manage escalations, proactively address risks, and maintain accurate account plans, forecasts, and customer health insights.

Requirements

• 5+ years of experience in account management, client success, strategic sales, or a related customer-facing commercial role.
• Demonstrated success achieving retention, renewal, expansion, or revenue growth objectives in a B2B environment.
• Strong ability to build relationships with senior stakeholders and manage complex, multi-party accounts.
• Experience translating technology solutions into measurable business value and ROI.
• Knowledge of multifamily real estate, property operations, PropTech, or related industries is preferred.
• Strong commercial acumen, negotiation skills, and experience identifying growth opportunities within existing accounts.
• Excellent communication and presentation skills, with the ability to thrive in a fast-paced, high-growth environment.