Senior Account Manager- DC

About the Role
  
Our Client is seeking a strategic, relationship-focused Senior Account Manager to support a portfolio of high-value clients. This role is responsible for driving long-term customer satisfaction, retention, and account growth. The ideal candidate will serve as a trusted partner to senior stakeholders, using a consultative approach to identify opportunities, expand account value, and strengthen engagement across the organization.
This position goes beyond traditional post-sales support, Senior Account Managers in this function act as strategic advisors, revenue enablers, and cross-functional collaborators. The role works closely with internal teams such as Customer Success, Product, and Implementation to ensure the solution becomes an integral part of each client’s operations.
  
Key Responsibilities

• Take ownership of the commercial performance of an assigned portfolio, including responsibility for revenue retention and account growth objectives.
• Build strong, multi-level relationships within client organizations, engaging stakeholders ranging from day-to-day operators to executive leadership.
• Apply a consultative approach to identify client needs and recommend additional solutions, capabilities, or services that support measurable business outcomes.
• Create and maintain comprehensive account plans that outline client goals, potential risks, product usage insights, and long-term growth strategies.
• Collaborate closely with Customer Success teams to ensure client satisfaction, value realization, and continued adoption of the platform.
• Lead regular business reviews and strategic discussions with senior stakeholders to highlight impact, performance, and opportunities for improvement.
• Coordinate cross-functionally with internal teams to deliver successful client outcomes, ensuring smooth transitions, timely follow-ups, and a unified account strategy.
• Oversee contract terms, renewal cycles, and billing details to maintain alignment and optimize long-term account value.

Requirements

• 5+ years of experience in account management, enterprise sales, or customer success within a B2B technology or SaaS-focused organization.
• Proven track record of driving revenue growth and expanding strategic offerings within complex client environments.
• Deep understanding of enterprise relationship management, including stakeholder mapping, executive engagement, and building multi-threaded connections.
• Exceptional communication, presentation, and narrative-building skills, with the ability to adapt messaging for various audiences.
• Strong organizational skills and the ability to manage multiple accounts and priorities simultaneously.
• A strategic, proactive approach, capable of not only identifying opportunities but also executing effectively to achieve results.