They are looking for an experienced Utility Billing Analyst to join their Client Success team. You must have at least 2 years of experience in utility billing and auditing. This individual will be responsible for managing the process to support their ATB (Automatic Tenant Billing) and MRA (Meter Reading App) products. Specifically, you will be responsible for setting up new billing clients, generating monthly utility invoices across their portfolio of billing clients, and auditing the bills. You will assist with customer service and support relating to submetering inquiries from the landlords and tenants. They are a distributed team and members are encouraged to work from wherever they are most comfortable and productive.
This Job Is Ideal for Someone Who Is:
Achievement-oriented: enjoys taking on challenges, even if they might fail.
Detail-oriented: would rather focus on the details of work than the bigger picture
High-stress tolerance: thrives in a high-pressure environment
Adaptable/flexible: enjoys doing work that requires frequent shifts in direction
Dependable: more reliable than spontaneous
Responsibilities
Quality check software-generated bills to confirm the accuracy of utility costs, distribution charges, and other fees
Maintain accurate rates and tariffs
Review tenant leases to ensure the use of proper tariffs and rates
Manually process utility bills that are not available through the digital bill retrieval platform
Provide customer support to users performing manual meter reads via software applications
Perform an annual review of the utility tariff structures in major cities where the company operates
Review and improve internal processes for bill generation in close cooperation with the software team
investigate and resolve utility bill anomalies and variances
Work directly with clients’ accounting and property management teams to maintain an accurate and up-to-date tenant stacking plan
Qualifications & Experience
Minimum 2 years of experience in the Utility Billing field.
Demonstrable experience analyzing and modeling utility tariffs
Understand the difference between consumption (kWh) and demand (kW)
Extreme attention to detail
Ability to prioritize work based on multiple factors
Excellent verbal and written communication skills
Good organizational and time management skills
Previous experience as a Billing Analyst or in a similar role for 3-5 years
Expert knowledge of MS Excel and Google Sheets.
Proficiency in the Google GSuite apps.
Knowledge of Django is a plus
Perks
Paid vacation and personal days
Work from home budget
Generous transportation benefits
Health insurance including dental & vision
For further details please contact Hattie -
hattie.armstrong@lmre.co.uk
Get in touch with LMRE
We are always seeking new talent for great opportunities call 07800 991985