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Utility Billing Analyst

LocationNorth America, Canada
Published19th August
SectorCommercial Real Estate Innovation
Job Type
Job TypePermanent

PropTech Utility Billing Analyst role based Remotely in the US or Canada

About Our Client

Our client is an operational intelligence platform built for commercial real estate portfolios that directly increases NOI through expense controls, enables owners and operators to do more with less by digitizing operations, and delivers unprecedented visibility into ESG performance and critical infrastructure across a portfolio.


About the Role

Our client is looking for an experienced Utility Billing Analyst to join their Client Success team. You must have at least 2 years of experience in utility billing and auditing. This individual will be responsible for managing the process to support their TB (Tenant Billing) product. Specifically, you will be responsible for generating monthly utility invoices across their portfolio of billing clients, auditing the bills and conducting review sessions with clients to formulate strategies for increasing utility recovery. You will assist with customer service and support relating to submetering inquiries from the landlords and tenants.

Our client is a distributed team and members are encouraged to work from wherever they are most comfortable and productive.


This Job Is Ideal for Someone Who Is:
  • Achievement-oriented: enjoys taking on challenges, even if they might fail
  • Detail-oriented: would rather focus on the details of work than the bigger picture
  • High-stress tolerance: thrives in a high-pressure environment
  • Adaptable/flexible: enjoys doing work that requires frequent shifts in direction
  • Dependable: more reliable than spontaneous


  • Quality check software-generated bills to confirm the accuracy of utility costs, distribution charges, and other fees
  • Explore opportunities for increasing utility recovery for clients
  • Maintain accurate rates and tariffs
  • Review tenant leases to ensure the use of proper tariffs and rates
  • Manually process utility bills that are not available through the digital bill retrieval platform
  • Provide customer support to users performing manual meter reads via software applications
  • Perform an annual review of the utility tariff structures in major cities where the company operates
  • Review and improve internal processes for bill generation in close cooperation with the software team
  • Investigate and resolve utility bill anomalies and variances
  • Work directly with clients’ accounting and property management teams to maintain an accurate and up-to-date tenant stacking plan


  • Minimum 2 years of experience in the Utility Billing field
  • Demonstrable experience analyzing and modeling utility tariffs
  • Extreme attention to detail
  • Ability to prioritize work based on multiple factors
  • Excellent verbal and written communication skills
  • Good organizational and time management skills
  • Previous experience as a Billing Analyst or in a similar role
  • Expert knowledge of MS Excel and Google Sheets
  • Proficiency in the Google GSuite apps

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