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Technology Specialist

Salary67,500 - 75,000 / Year
Published18th November
Job Type
Job TypePermanent
ConsultantJon Ballantyne

Location: Atlanta, Georgia
Position: Technology Specialist
Department: Business Technology
Reporting To: Director, Service Delivery


Coordinate with team members and 3rd party service support groups to effectively resolve incidents and service requests according to the company’s SLA’s. Provides level 1.5 and 2 technical support for clients. Follow standards and guidelines to install, configure, customize, troubleshoot, upgrade and maintain client’s workstations, printers, wireless devices, handheld devices and peripherals. Advocates understanding with clients on the benefits of the IT service provider model to help foster collaboration.

• Provides quality service and takes ownership in resolving incidents/service requests; tracking end-user systems and device
inventory resulting in timely and efficient resolution to incidents/service request evidenced by meeting clients’ needs, meeting or exceeding company SLA’s and accurate data for asset management.
• Proactively seeks information and utilizes creative problem-solving skills along with standard operating procedures
• Demonstrates relationship building, effective communication skills and quality service in the process of supporting, advising
and educating clients on the use of end-user computing hardware.
• Demonstrates relationship building, effective communication skills with team members and third parties in the process of resolving incidents/service requests, knowledge transfer resulting in efficient and effective incident management.
• Contributes to hardware, software, services enhancements by identifying when established procedures are not working and there are gaps in processes and making recommendations for improvements. Develops and edits customer and technical support knowledge base documentation.
• Demonstrates quality service by actively contributing to customer satisfaction through advocating for clients’ needs, escalating incidents and requests, resulting in meeting or exceeding client satisfaction metrics.


Service/Personal Skills:

• Demonstrate ability to establish and maintain effective relationships with clients, management and employees in a manner that consistently meets the company’s expectations for exemplary customer service
• Demonstrate the ability to see issues from the customer’s perspective, assess the urgency of requests and respond accordingly.
• Ability to communicate clearly and effectively both verbally and in writing, to differing audiences
• May require traveling to various locations outside of the corporate office
• Periodically moves boxes and computer equipment weighing up to 50 lbs.
• Positions self to install computer equipment, including under desks
• Punctual, regular, and consistent attendance is required

LMRE Tech consultant

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