Technical Account Manager - Sydney

  
  
Main Job Purpose:
Assists real estate investment, asset & property management and developer support the client’s software as their solution for financial accounting, consolidations, operations and reporting by working with our team of developers, project managers, account managers, and others.
  
Essential Job Results:

• Provides application support and assistance to existing clients.
• Ensures program’s designs meet requirements by working closely with the team that defines financial and operational requirements
• Fosters strong client relationships by providing the highest level of client satisfaction.
• Helps our clients determine the best ways to fit their business model into our application by testing and documenting their requirement needs.
• Executes innovative project plans by training clients on new business process and/or system changes.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications.

Qualification Standards:

1. Education/Training
   • Bachelor’s degree required, preferably in accounting, finance, software development
   • Real estate property management accounting highly preferred with an understanding of financial consolidations, related GAAP, IFRS in a multi-entity real estate environment.
   • CPA, CA, CFA qualifications a benefit
   • Real Estate Information Standards, property accounting, property & lease management, real estate mobile platform access.

  
2.       Work Experience

• At least 1 years of exposure to real estate operations, including accounting and lease management
• Knowledge of financial services front and back-office operations
• Experience in software training and implementation a big plus.

  
3.       Skills/aptitudes Required

• Understanding of the below is a must:
  • SQL (SSRS) and reporting tools

  
·       The candidate should be fluent in English (written and verbal)

• Ability to handle clients effectively, escalating issues when needed
• Energetic and dynamic professionalism
• Ability to multi-task in a fast pace environment
• Ability to follow through on commitments and deadlines