Solutions Consultant

Who our client is
Our client is on a mission to make renting work for everyone: to support every path and simplify the way forward. They’re making every aspect of renting fairer, stress-free, and more convenient by changing the fundamentals of renting.
Their digital rental application offers a safe and seamless way to apply and get approved for your next home. Our client specializes in developing software and services for property managers nationwide, empowering them to deliver exceptional service to renters while evaluating applications with unmatched speed and precision.

The Team
The core function of the Customer Experience team is to ensure that customers can seamlessly begin operations on the platform as soon as possible. Beyond the traditional day-to-day responsibilities in determining the technical scope of customer engagements, the team is responsible for helping the Engineering and Product teams determine what customer pain points can be addressed to ensure quality and speed in the onboarding process.

The Role
Our client is seeking a highly skilled and motivated Implementation Solutions Engineer to join their team. In this role, you will serve as a technical subject matter expert for their integrations and new custom onboarding. In addition, you will be a critical liaison between the Customer Experience, Sales, Engineering, and Product teams. You will play a vital role in ensuring seamless communication and collaboration between these teams to deliver exceptional products and services to customers.

Where you will make an impact:

• Collaborate with the Sales, Customer Experience, and Engineering teams to integrate our client’s products into customer business and technical environments.
• Work with new customers to gather business requirements, understand customer needs, and identify opportunities for product enhancements.
• Work closely with the Engineering team to prioritize and coordinate product development efforts based on customer needs, business goals, and engineering resources.
• Document the integration flows for technical end users.
• Perform technical configuration for new customer accounts using low-code/no-code tools.
• Develop and document processes for Sales and Onboarding teams to enable smooth transitions of prospects to customers.
• Facilitate effective communication and collaboration between cross-functional teams, including Product, Engineering, Design, Sales, and Customer Experience, to ensure smooth project execution and timely delivery.
• Provide guidance and support to the Engineering team during the development process, including reviewing technical specifications, clarifying requirements, and troubleshooting issues.
• Conduct user acceptance testing (UAT) and quality assurance (QA) activities to ensure the delivered solution meets the defined requirements and high-quality standards.
• Act as a technical expert on the platform and engage with customers and internal stakeholders to gather feedback, address inquiries, and provide product-related support.

Qualifications of a successful candidate:

• 5+ years of experience in solutions engineering/architecture, product management, business analysis, or a related role within a software development environment.
• Strong technical acumen and the ability to quickly understand complex technical concepts.
• Exceptional problem-solving ability with a deep interest in getting down to the root cause of an issue, problem, and/or flawed process.
• Previous experience working directly with customers to understand their needs and requirements.
• Understanding of the B2B SaaS sales cycle and the ability to align product initiatives with sales objectives and customer requirements.
• Experience working with enterprise-level SaaS platforms, understanding their unique challenges, and developing solutions to address them.
• Excellent written and verbal communication skills, with the ability to effectively communicate across various levels of the organization.
• Detail-oriented with strong organizational and prioritization skills.
• Proven ability to work collaboratively in a cross-functional team environment.

Technical requirements:

• 3+ years of experience in a technical consultative role (such as Solutions Architecture).
• Experience with one or more programming languages (e.g., Python, Java, JavaScript) to effectively collaborate with Engineering teams and understand technical complexities.
• Familiarity with REST APIs and their implementation to facilitate integrations and data exchange between our client’s platform and external systems.
• Proficiency in SQL for data analysis, reporting, and querying relational databases.
• Previous experience in a SaaS environment and knowledge of core web concepts such as Chrome Developer Tools.
• Knowledge of Cloud Platforms (such as AWS, GCP, or Azure).

Nice-to-haves:

• Experience working with property management systems.

What our client offers:

• Competitive base salary + Pre-IPO equity + Benefits.
• Unlimited paid time off – a minimum of two weeks required.
• Mental health Fridays once a month.
• 100% healthcare coverage.
• 401k matching up to 5%.
• Monthly gym stipend.
• $145,000 – $165,000 a year.
• Compensation disclosure as required by NYC Pay Transparency Law.