Our client is seeking a talented Service Desk Analyst to join their customer service driven Support Team.
Their vision is to give their employees the best possible technology experience by offering innovative technologies and supporting them with a “white glove” level of service
The Service Desk Analyst is a role which will provide remote support to their users nationally and hands-on support for the New York City location. This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests.
This candidate will assist our client’s users to leverage technology and solve business problems by being the first point of contact for all technology-related problems and will be responsible for escalating un-resolvable incidents to a specialist. The Service Desk Analyst supports North American clients over the phone using remote connection tools and hands on in their Midtown NYC location.
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m. May vary depending on other Service Desk members schedules.
Limited travel to remote offices may be required.
LMRE Tech consultant