PropTech Customer Success


London, UK

PropTech Customer Success role based in London, UK.

About the Company

Our client is the #1 SaaS solution for commercial real estate. They are changing the CRE technology landscape with their cloud-based leasing and asset management platform, which allows landlords and their advisors to manage their entire asset management workflow in one centralised location. Having merged with their biggest competitor they grew to over 10 billion square feet of CRE space being managed on their platform, and expanded to over 200 employees globally. It’s an exciting time to be part of the team as they continue to grow!

Our client is dedicated to growing their international client base and their goal is to digitalise the way a global industry operates and collaborates at the asset management level. They are a tight-knit team that works hard and celebrates their success as they strive to build the most innovative technology to achieve this.

Their European headquarters are in London, but they have hubs in other major US cities and their Global headquarters are in New York.

How does this Position help Succeed?

As a Customer Success, you will work with a diverse set of clients to ensure they are maximising the value of the for their organisations. You will be responsible for partnering with them to help them adopt our client and achieve predictable business outcomes. You will track usage and adoption, provide reports, insights and best practises on how they better the platform at an account level, (e.g., opportunities for workflow improvement, best practises and sharing these with clients) and proactively help them address account level product gaps or adoption issues. You will be a partner to the sales, implementation, and product teams to ensure a coordinated approach to customers. You will also partner closely with sales on upsells, expansions, and renewals.

What Makes This Job Awesome?

What Makes You a Great Fit?

For further details please contact Lucy –