Our clients vision is to create the best places. As a Global leader in Property and Infrastructure they work with communities, clients, and their colleagues to create positive legacies from funding a project right through to developing and constructing state of the art buildings and infrastructure. They also create vibrant and sustainable residential communities, productive workplaces and retail destinations.
The Leasing Associates role is to emphasize leasing community’s available apartment homes and convert to ongoing leases. Achieve leasing targets to ensure asset is fully occupied.
Key Results Areas
Conduct leasing tours with prospective residents. Follow-up on results.
Using Company approved material and procedures quote prices and lease terms. Explain services. Accept applications for residency. All activities shall be conducted within regulatory and legislative requirement
Using a strong and professional greeting approved at the community. Paint “word pictures” to describe community to future residents and attempt to set an appointment with the prospect.
Consistently and accurately track all traffic.
Properly fills out Company Guest cards. Obtain phone numbers and request appointment from all telephone traffic.
Follow-up on traffic.
Telephones traffic within 48 hours to thank them for coming to their community and mail out a thank you card.
Effectively qualifies future residents.
Verifies applications, prepares, resident files, and related paperwork within 48 hours by Community Manager in accordance with Company policy.
Understands and accurately prepares all Company paperwork.
Assists management in completing an accurate market survey.
Promote a professional and courteous attitude with residents and peers.
All interaction with residents and future residents.
Consistently stands and greets all future residents.
Current and future tenants are their number one priority without them, they are nothing.
Handles service requests from residents.
Using Company service requests forms, property fills out and communicates resident needs to Maintenance Supervisor.
Attends to resident concerns, complaints or inquiries.
Refer to Community Manger, if needed.
Implement a professional and courteous attitude throughout all property operations.
Promptly attend to resident complaints and/or comments. Instruct associates to show a caring attitude in their work.
Make unsolicited calls to residents to ensure service satisfaction.
Respond to all feedback from customers with corrective action.
Conduct positive customer service social calls.
Event to be conducted within Company policy and property budget.
Conduct thorough move-in orientation and apartment inspection with new residents.
Complete paperwork, prepare lease, sign lease. Accompany resident to view apartments.
Perform all tasks assigned by Community Manager.
As set on a day-to-day basis. Demonstrates effective word processing skills and effectively utilizes computer programs as directed by Community Manager.
Flexibility to frequent change within property, office and company.
Willing to cover other properties as needed, and as directed by Community Manager and/or Regional Manager.
Keeps business matters private and, if unsure, communicates with Community manager and
Assistant Community Manager.
KNOWLEDGE, SKILLS & EXPERIENCE
Key Internal Stakeholders
Key External Stakeholders
CORE CAPABILITIES REQUIRED
Building trust by working together to achieve common goals
Collaborates across the organisation and external teams. Communicates the strategy and maximises outcomes for all parties.
Finding new and creative ways to solve problems
Demonstrates a passion for working with customers to design solutions. Champions innovation and shares knowledge and ideas with others to optimise customer outcomes.
Growing and Improving
They respect all people, their ideas and cultures.
Integrity BE TRUE TO OUR WORD
Integrity is non-negotiable. They leave a positive impact through their actions and behaviours.
Innovation BE CHALLENGING IN OUR APPROACH
They strive to find the best solution. They think outside the box and dare to do things differently.
Collaboration BE ONE TEAM
They work together to achieve more through their unified culture and shared knowledge.
Excellence BE EXCEPTIONAL IN EVERYTHING THEY DO
They seek, and are committed, to operating safely, achieving outstanding performance and the best outcomes.
Trust BE OPEN AND TRANSPARENT
They earn and instil trust by being accountable at every level and in all of their interactions.
For further details please contact Olivia - firstname.lastname@example.org