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Leasing Associate

£30,000 with competitive commission

London, UK

Our clients vision is to create the best places.  As a Global leader in Property and Infrastructure they work with communities, clients, and their colleagues to create positive legacies from funding a project right through to developing and constructing state of the art buildings and infrastructure. They also create vibrant and sustainable residential communities, productive workplaces and retail destinations.

The Leasing Associates role is to emphasize leasing community’s available apartment homes and convert to ongoing leases. Achieve leasing targets to ensure asset is fully occupied.  

ACCOUNTABILITIES

Key Results Areas          

Conduct leasing tours with prospective residents. Follow-up on results.

Using Company approved material and procedures quote prices and lease terms.   Explain services.  Accept applications for residency.  All activities shall be conducted within regulatory and legislative requirement

Answer phones.

Using a strong and professional greeting approved at the community.  Paint “word pictures” to describe community to future residents and attempt to set an appointment with the prospect.

Consistently and accurately track all traffic.

Properly fills out Company Guest cards.  Obtain phone numbers and request appointment from all telephone traffic.

Follow-up on traffic.

Telephones traffic within 48 hours to thank them for coming to their community and mail out a thank you card.

Effectively qualifies future residents.

Verifies applications, prepares, resident files, and related paperwork within 48 hours by Community Manager in accordance with Company policy.

Understands and accurately prepares all Company paperwork.

Assists management in completing an accurate market survey.

Resident Services           

Promote a professional and courteous attitude with residents and peers.

All interaction with residents and future residents.

 Consistently stands and greets all future residents.

Current and future tenants are their number one priority without them, they are nothing.

Handles service requests from residents.

Using Company service requests forms, property fills out and communicates resident needs to Maintenance Supervisor.

Attends to resident concerns, complaints or inquiries.

Refer to Community Manger, if needed.

Office Responsibilities   

Implement a professional and courteous attitude throughout all property operations.

Promptly attend to resident complaints and/or comments.  Instruct associates to show a caring attitude in their work.

Make unsolicited calls to residents to ensure service satisfaction.

Respond to all feedback from customers with corrective action.

Conduct positive customer service social calls.

Event to be conducted within Company policy and property budget.

Conduct thorough move-in orientation and apartment inspection with new residents.

Complete paperwork, prepare lease, sign lease.  Accompany resident to view apartments. 

Perform all tasks assigned by Community Manager.

As set on a day-to-day basis.  Demonstrates effective word processing skills and effectively utilizes computer programs as directed by Community Manager.

Flexibility to frequent change within property, office and company.

Willing to cover other properties as needed, and as directed by Community Manager and/or Regional Manager.

Exercise confidentiality.

Keeps business matters private and, if unsure, communicates with Community manager and

Assistant Community Manager.

Other Responsibilities  

  1. All other duties assigned by your supervisor, not listed as essential functions.
  2. Ensure compliance with Lease Expiration Plan.
  3. Keep all software and databases updated as needed.
  4. Assist in planning and executing resident events.
  5. Ensure all vacant units are show ready.

KNOWLEDGE, SKILLS & EXPERIENCE

Qualifications   

Experience         

Personal Attributes        

RELATIONSHIPS

Key Internal Stakeholders          

Key External Stakeholders          

CORE CAPABILITIES REQUIRED

Effective Teaming

Building trust by working together to achieve common goals

Collaborates across the organisation and external teams.  Communicates the strategy and maximises outcomes for all parties.

Evolving

Finding new and creative ways to solve problems

Demonstrates a passion for working with customers to design solutions.  Champions innovation and shares knowledge and ideas with others to optimise customer outcomes.

Growing and Improving

Taking Ownership

CORE VALUES

They respect all people, their ideas and cultures.

Integrity               BE TRUE TO OUR WORD

Integrity is non-negotiable. They leave a positive impact through their actions and behaviours.

Innovation          BE CHALLENGING IN OUR APPROACH

They strive to find the best solution. They think outside the box and dare to do things differently.

Collaboration     BE ONE TEAM

They work together to achieve more through their unified culture and shared knowledge.

Excellence           BE EXCEPTIONAL IN EVERYTHING THEY DO

They seek, and are committed, to operating safely, achieving outstanding performance and the best outcomes.

Trust                     BE OPEN AND TRANSPARENT

They earn and instil trust by being accountable at every level and in all of their interactions.

For further details please contact Olivia - olivia.dobson@lmre.tech