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Key Account Manager

LocationEurope, Finland
Published14th January
SectorResidential/ Multifamily Real Estate Innovation
Job Type
Job TypePermanent
ConsultantSanna Walfridsson

PropTech Key Account Manager role based in Finland

The Company

Brief description of the company/product/ Service: Our client optimise property maintenance by capturing all activities in and around the property. They analyse the data to identify and reduce inefficiencies, dramatically reducing cost. Their platform combines data from hundreds of different sources and compiles an optimised maintenance workflow for properties. This reduces maintenance costs significantly.

  • Year Founded: 2017
  • Co-Founders: 1
  • Number of Employees: 10
  • Last Funding Round Year: 2021
  • Last Funding Round Amount 10 milj SEK (€1 million)
  • Company Growth Plans: Expand in Sweden and Finland.

Job Responsibilities:

  • Management of key accounts in Finland
  • Being first contact for your clients who are LIVE with the products
  • Prioritization of queries received from your clients
  • Identification of the cause of queries received
  • Identification and subsequent management of a resolution plan for queries received
  • Resolve issues by yourself or in collaboration with colleagues around the world
  • Discussing custom solution requests with the client and programmers and owning these solutions from specification to sign off.
  • Owning or being involved in client trainings and implementation activities (remotely or on site)
  • Identification of non-support queries and subsequent escalation of these queries to the appropriate area (e.g. to Sales or to the Consulting Team)
  • Escalating any issues identified during day-to-day activities to Management
  • Advising clients of the status of their queries ad hoc, periodic calls or periodic on site meetings
  • Updating clients on news, new products etc
  • Maintaining an ‘Account Management Plan’ for each of your clients which describes future projects and/or opportunities
  • Pro-actively build a long term relationship with your clients
  • Existing Team Structure/ Team Members: CSM, Customer admin
  • Reporting to: the CEO
  • Any direct reports? n/a
  • Work from home/ office/ hybrid/ travel? Work from home/ some travel to meet clients
  • Career Progression: Could be head of Finland/Country Manager
  • Salary/ Commission/ Bonus: competitive
  • Benefits: TBD
  • Holidays: 25 days

LMRE Europe consultant

Sanna Walfridsson

Sanna Walfridsson

020 4530 7478


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