Implementation Manager


London, UK

About you

  • Has B2B SaaS experience
  • “Strategic” by nature
  • Obsessive about detail
  • Proven scale-up experience
  • Demonstrable experience of building processes at scale
  • Loves technology and has worked with product teams before


… if this is you, then you may have just found your perfect role. Read on!

The Company

Our client is an award winning UK proptech start-up whose mission is to power compliant short, medium and long-term rentals for the global real estate industry. They’ve developed a pioneering technology platform to power legitimate Omnichannel rentals - enabling landlords to profit from the rapidly converging worlds of real estate, hospitality and travel.


They’re hiring for a Implementation Manager responsible for planning and executing seamless onboarding programmes for their global clients. You’ll be the vital link, working across a number of teams, in ensuring our clients have the perfect start to their relationship.

This is a new role, so those that enjoy a standard day-to-day need not apply! Many of the systems and processes you’ll be working on currently don’t exist, so you’ll be the kind of person that l loves getting your hands dirty and building things from the ground up. 

You’ll be responsible for auditing and editing their existing systems - you’re the type of person who can’t stop until a process is perfect, and even then, you’ll strive for further refinement. A passion and understanding for technology comes naturally to you and you’re just as comfortable communicating with product teams as you are with external clients; your ability to translate complex technical problems into action points is a prized skill. Your technical experience will be vital in both diagnosing bugs and working with and onboarding third party integrations - you’ll understand the importance of a good working relationship with our partners and the role they play within our product.

You’ve likely got some experience in programme and project management and a strong passion for process content creation. You’ll understand how the right tools and processes can support sales teams to achieve 10x and make customers have a seamless experience regardless of growing pains. You’ll create customised client training to help their stakeholders self-serve and gear them up for success. You’ll understand the role data plays in a fast-growing SaaS company and will use this data to help make strategic decisions, share metrics internally and help with product prioritisation.

Finally, you’re the type of person who is excited about taking their career in property in an innovative new direction; you want to constantly grow and develop personally, but are also passionate about being instrumental in helping a fast-growing business grow faster!


For further details please contact Lucy -