Our client is a game-changing subscription product for real estate companies to streamline professional quality photography and high accuracy floor plan creation.
The candidate will be running their client relationships and managing client operations in all their markets.
1. Head of CSM can be based in London, but they want to grow the CS team in Manchester, so if the person is already based in Manchester this will be an advantage.
2. Previous experience in B2B. (SaaS and or Property industry experience is an advantage)
3. Previous experience hiring and training support or success managers.
4. Strong operations focus.
5. Excellent problem-solving ability.
6. "Thick skin" to work under high pressure.
7. Ability to proactively implement customer service systems and processes in the organization.
8. As head of the customer team looking for excellent communication skills.
9. Experience working with an international team and international clientele will be an advantage.
For further details please contact Lucy – email@example.com