Enterprise CSM

Enterprise Customer Success Manager
Location: New York – Hybrid (2-3 days in office)

About the Company:
Our client is an innovative Series B startup at the forefront of construction technology. Their intelligent platform is specifically designed to empower real estate developers by streamlining construction processes and delivering actionable insights.

Position Overview:
As an Enterprise Customer Success Manager, you will build and nurture strategic relationships with enterprise clients, ensuring the successful implementation and ongoing satisfaction of a market-leading SaaS platform. This role involves managing high-value accounts, driving customer success, and contributing to the growth and retention of enterprise clients.

Key Responsibilities:

• Develop and maintain strong relationships with senior stakeholders.
• Lead onboarding and multi-phase portfolio rollouts for enterprise clients.
• Collaborate with internal teams to ensure seamless service delivery.
• Identify upselling and cross-selling opportunities to drive account growth.
• Provide actionable insights through data analysis and customer engagement metrics.
• Champion client feedback to influence product development and service improvements.

Qualifications:

• Bachelor’s degree in business, project management, construction management, or a related field.
• Proven experience in customer success, account management, or project management with enterprise-level clients, ideally in SaaS or construction.
• Strong project management skills and proficiency in tools like Salesforce, Asana, or Jira.
• Exceptional communication and interpersonal skills with a proactive mindset.
• Willingness to travel (up to 15% per month).
• Background in real estate or operational services is a plus.

Benefits:

• Competitive salary with performance-based bonuses.
• Comprehensive healthcare coverage.
• Flexible PTO and professional development opportunities.
• A collaborative and innovative work environment.
• An opportunity to shape the future of the construction industry.