Enterprise Account Manager

About the Role:

Global leading PropTech in Workplace Technology and Intelligence, offering a fantastic opportunity for a strategic, Enterprise Account Manager. Our client is helping organisations achieve three key outcomes:

· Right size, right design: Enabling informed decisions through real-time data to support portfolio optimisation and effective workplace design.
· Smart building automation: Streamlining processes by simplifying complex seating requirements and enabling occupancy-driven control and automation.
· Exceptional employee experiences: Maximising the value of the office by providing employees with tools to find and reserve spaces, connect with colleagues, and enjoy optimal working conditions.

Core Responsibilities:

1. Drive Account Growth – Own strategic accounts, identifying and delivering upsell, cross-sell, and expansion opportunities to maximise revenue.
2. Own Forecasting & Performance – Deliver accurate revenue forecasts, budgets, and performance reporting for assigned accounts.
3. Build Trusted Client Partnerships – Develop strong, senior-level relationships that drive retention, satisfaction, and long-term value.
4. Lead Renewals & Negotiations – Manage contract renewals and negotiate commercial terms to secure continued partnerships.
5. Deliver Customer Value – Work closely with Customer Success, pre-sales, and engineering teams to ensure clients realise maximum value and outcomes.
6. Create New Revenue Streams – Scope and deliver new services and revenue opportunities in partnership with technical teams, supporting global rollouts.
7. Ensure Governance & CRM Excellence – Maintain CRM accuracy, follow sales governance processes, and continuously improve through market and industry insight.

Skills and Experience:

· 3+ years’ experience in a strategic account management role within a technical, SaaS environment, ideally within a global organisation.
· Experience in technical troubleshooting and collaborating with product and engineering teams to resolve issues and expand client offerings.
· Proven background in customer-facing roles, including pre-sales, project deployments, and customer support.
· Demonstrated experience selling and negotiating commercial and contract terms with clients.
· Educated to degree level or equivalent.
· Commercially astute, with a proven track record of growing revenue, expanding accounts, and building strong, long-term customer relationships.
· Ability to work with and coordinate multiple stakeholders across all levels of an organisation.
· Strong capability and commitment to translating customer needs into additional opportunities for our client.
· Up-to-date knowledge of, and a genuine interest in, technology.
· Demonstrable curiosity and problem-solving mindset, with the ability to research, understand, and resolve complex challenges.
· Solution-oriented approach, focused on helping users maximise value from product features.
· Clear, structured thinking with the ability to explain complex concepts in simple, accessible language.
· Extensive experience in project management and deployment, including overseeing proof-of-concept initiatives and supporting transition into global accounts.
· Confident and credible in technical discussions, while remaining collaborative, inclusive, and open to stakeholder input.
· Ability to resolve issues quickly and calmly while coordinating multiple stakeholders.
· Flexible and adaptable, able to respond effectively to evolving client needs.
· International experience and additional language skills are advantageous.
· Experience in Facilities Management and/or Corporate Real Estate is a bonus.