Director of Product Management

Company Overview

Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and our client is leading the way. They are the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything they do, and their mission is to be their customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Our client’s integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24×7 performance for building owners, developers and tenants.

Job Overview

The Director, Product Management (Multifamily/Residential) reports to the Chief Product Officer and is responsible for planning, developing, executing, and reporting on product lines and platforms within the company’s Multifamily vertical.  The director contributes to the product team a deep knowledge of their users and customers, and the data about how their customers engage with their products.  S/he also contributes to the product team a solid knowledge of the various constraints of the business – constraints from marketing, sales, service, finance, legal, and privacy are typical examples.  Finally, the Director tracks industry trends and the competitive landscape as they pertain to the product.

The Director is responsible for developing and implementing strategic product plans and for collaborating with customers, prospects, external partners and internal teams to grow our client’s multifamily business.  The Director provides leadership and organizational skills to take ownership of all efforts and activities and leads cross-functional teams to ensure successful business outcomes.

Responsibilities

• Ensure Revenue and customer satisfaction goals are met by collaborating with prospects, customers, engineering, marketing, sales, and customer service teams
• Define the core product vision, goals, roadmap, and requirements to realize business goals and strategies
• Lead new product development process (Residential) from conception through launch and adoption
• Conduct market research, competitive analysis, and pricing analysis
• Create and maintain product roadmaps, feature backlogs, and product documentation such as use cases, user stories, user flows, logic flows, and functional specifications
• Prioritize development activities with engineering teams and work closely with QA on acceptance testing
• Oversee and manage project timelines, anticipate deviations from plan, and proactively identify and recommend solutions

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Economics, Business, or related field
• 10+ years of hands-on experience in product management, product design, user research, business analysis, or equivalent experience working in an agile development environment
• Experience in the multifamily industry is preferred
• Demonstrated ability to figure out solutions to complex problems with many constraints, using sound judgement to assess risks, and to define your argument/tell the story in a well-structured, data-informed, written narrative.
• Strategic thinker with entrepreneurial drive, passion, and ability to assess and quickly understand strategic product goals and objectives
• Exceptional communication and interpersonal skills
• Proven ability to engage with cross-functional stakeholders in a constructive and collaborative relationship
• Ability to deliver results, without losing track of the details, in a fast-paced environment