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Director of Operations

Published
Published6th June
Job Type
Job TypePermanent
Location
LocationUnited States
Remote
RemoteNo
Consultant
ConsultantSarah Baldon
Sector
SectorResidential/ Multifamily Real Estate Innovation
Salary
Salary150,000 / Year

My client has just closed their seed funding round and is looking for someone to help scale their business!

My client is a B2B SaaS proptech company that offers an AI-powered self-service leasing platform for residential properties. Their solution enables prospective tenants to tour properties independently, without the need for onsite leasing staff, so it’s convenient for renters and saves time for property owners and managers. The AI FAQ function is super smart with questions around the homes’ facilities being answered during the virtual tours. Their tour-to-application conversion rate is 26%, which is NOTABLY higher than the single-digit rates typically seen with other self-guided tour providers.

Reporting directly to the CEO, office located in NYC with ~5 FTEs

External (Client-Focused):

  • Build scalable onboarding processes for enterprise clients
  • Launch and refine a pilot program for software testing
  • Implement client success systems and meeting cadences
  • Create issue tracking processes to bridge client needs and engineering

Internal (Company-Focused):
Internal (Company-Focused):

  • Lead internal ops for onboardings and client success
  • Collaborate with engineering to prioritize features/bugs
  • Define team structure for onboarding as the company scales
  • Set and monitor KPIs to track client health, risk, and expansion opportunities.

LMRE consultant

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