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Customer Support Representative, EMEA

LocationUK, London
Published12th January
SectorConstruction Tech
Job Type
Job TypePermanent
ConsultantJames Gershfield

PropTech Customer Support Representative, EMEA role based in London, UK

Support Representatives are experts in front-line customer support. As a Support Representative, you are expected to have an intensely strong work ethic, positive demeanor, and strong organizational skills. You’ll listen, guide, train and support our client’s customers to the best possible outcome quickly with every interaction.

This is a unique opportunity to join a rapidly growing company with a strong customer and revenue base to build a world-class community of next-generation construction leaders. They have a great story to tell, their customers are changing how the world is built, and they need you to help get the word out.

This position will be remotely managed and based in the UK. 

What you’ll do
  • Professionally communicate and troubleshoot with users
  • Maintain a high level of customer satisfaction in each and every interaction with our client’s customers
  • Help their customer rapidly & accurately resolve any issues they may have when using our client’s product 
  • Own the outcomes for each customer interaction by effectively documenting, tracking and navigating requests from inception through completion
  • Gracefully handle escalated conversations with their customers
  • Analyze and monitor key user and operational metrics to help drive improvements to our client’s product and support offerings
  • Promote an environment for renewal by ensuring there are no technical barriers to the customer’s ongoing success
  • Cultivate an in depth understanding of the company’s technology, products, and services, including working with other teams to stay ahead of the curve on upcoming releases and betas
  • Collaborate effectively with all cross-functional peers on specific user-impacting issues
  • Support our client’s culture, assist in defining and scaling their support team
What they’re looking for
  • 5+ years exp of direct customer facing experience for a technically complex product
  • Strong customer-facing skills enabling you to professionally and effectively represent the company
  • Self-motivated, independent learner, eager to expand product and industry knowledge
  • Team player who also works well independently
  • Demonstrate a positive attitude and working relationship with peers and co-workers
  • Highly organized with strong troubleshooting and multi-tasking skills
  • Ability to actively listen and communicate clearly with the ability to explain complicated things simply
  • Conversational level understanding of a corporate IT environment
  • Strong skill set with Google Suite
Bonus Points for 
  • Experience with the construction software industry
  • Experience in construction

LMRE UK consultant

James Gershfield

James Gershfield

020 4530 7478


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