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Customer Success Project Manager

Published22nd February
SectorResidential/ Multifamily Real Estate Innovation
Job Type
Job TypePermanent
ConsultantCallum Bolger

PropTech Customer Success Project Manager role based in Seattle, US


This Project Manager will be working directly with clients, so communication and presentation is very important. Previous CRE (commercial real estate) experience is required. Additionally, a successful candidate will also help in the growth and development as we expand into exciting new industries. This is a fantastic opportunity to work with industry leaders on a variety of technical projects with an emphasis on software craftsmanship and continued learning.

  • Client interaction – status calls, provide feedback, set expectations, give updates
  • Work directly with our internal executive team
  • Operates as the point of contact for assigned customers
  • Develops and maintains long-term relationships with accounts
  • Makes sure clients receive requested products and services in a timely fashion
  • Communicates client needs and demands
  • Forecasts and tracks client account metrics
  • Manage projects within client relationships, working to carry out client goals while meeting company goals
  • Identifies opportunities to grow business with existing clients
  • Coordinate with staff members working on the same account to ensure consistent service
  • Collaborates with sales team to reach prospective clients
  • Service multiple clients concurrently, often meeting deadlines
  • Keep records of client transactions and document in Zoho CRM & Zoho Projects
  • BA/BS Degree
  • CRE experience (2+ years)
  • Yardi experience is a huge plus but not required.
  • Project and/or account management experience (2+ years)
  • Self-starter, great work ethic, good communication, client presence, time management, great organizational skills
  • Coach-ability – willingness to learn, doesn’t require hand holding
  • Agile software development methodologies are a plus (specifically in a Scrum framework)

LMRE North America consultant

Callum Bolger

Callum Bolger

+44 (0)20 3833 2265

LOCATION: North America

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We are always seeking new talent for great opportunities

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