Customer Success Manager

Key tasks & responsibilities 

• Lead the support and project delivery with selected French accounts (top developers, leading architecture firms) to enable them achieve success with the start-up’ software, incl. 
• Ensure customer/user success, satisfaction, and loyalty in use of the start-up’s software services 
• Act as a referent for customers and software’s users and maintain a deep and trustful relationship with them 
• Understand their specific needs and project objectives to help them creating maximum value with the start-up and integrate its usage in their workflow 
• Conduct onboarding and trainings of new users to the platform 

• Coach and support users throughout project delivery to maximize their success and ensure they achieve their goals 
• Relentlessly capture & understand customer feedback and propagate in the start-up organization 
• Continuously develop & productize the start-up’s Customer Success operating/delivery model (e.g., systemize, streamline, automate etc.) 
• Act as resource and voice of the French customer/user for the start-up’s product & technology organization by advising on running development priorities 

Implications for profile 

• Professional working proficiency in French and English 
• Passion for driving customer satisfaction and success in use of self-service software 
• Experience with managing complex stakeholder landscapes (customers, users, internal resources, 3rd parties etc.) 
• Significant experience and track-record with customer delivery projects (preferably >3 years experience in client-facing project management roles) 
• Strong communication/presentation skills and charisma 

• Highly independent and strong sense of self-direction/drive 
• Preferably relevant industrial background, e.g., architecture, urban planning, residential property development, and/or within B2B SaaS 
• Aptitude/intellectual curiosity for understanding the start-up’s underlying optimization methods and AI technology 

What they offer 

• Possibility to work across many remarkable development projects in France and internationally with all top developers and architecture firms 

• A fun and multi-disciplinary working environment with highly motivated and exceptionally talented people – all trusted with a very high degree of autonomy 
• Ability to help transform one of the largest industries and least digitized industries – at a global scale 
• Opportunity to become a core member in the early stages of an exciting startup – with ownership and overall competitive remuneration terms 

For further details please contact Dilan - 

Dilan.Omari-Clark@lmre.co.uk