Key tasks & responsibilities
- Lead the support and project delivery with selected French accounts (top developers, leading architecture firms) to enable them achieve success with the start-up’ software, incl.
- Ensure customer/user success, satisfaction, and loyalty in use of the start-up’s software services
- Act as a referent for customers and software’s users and maintain a deep and trustful relationship with them
- Understand their specific needs and project objectives to help them creating maximum value with the start-up and integrate its usage in their workflow
- Conduct onboarding and trainings of new users to the platform
- Coach and support users throughout project delivery to maximize their success and ensure they achieve their goals
- Relentlessly capture & understand customer feedback and propagate in the start-up organization
- Continuously develop & productize the start-up’s Customer Success operating/delivery model (e.g., systemize, streamline, automate etc.)
- Act as resource and voice of the French customer/user for the start-up’s product & technology organization by advising on running development priorities
Implications for profile
- Professional working proficiency in French and English
- Passion for driving customer satisfaction and success in use of self-service software
- Experience with managing complex stakeholder landscapes (customers, users, internal resources, 3rd parties etc.)
- Significant experience and track-record with customer delivery projects (preferably >3 years experience in client-facing project management roles)
- Strong communication/presentation skills and charisma
- Highly independent and strong sense of self-direction/drive
- Preferably relevant industrial background, e.g., architecture, urban planning, residential property development, and/or within B2B SaaS
- Aptitude/intellectual curiosity for understanding the start-up’s underlying optimization methods and AI technology
What they offer
- Possibility to work across many remarkable development projects in France and internationally with all top developers and architecture firms
- A fun and multi-disciplinary working environment with highly motivated and exceptionally talented people – all trusted with a very high degree of autonomy
- Ability to help transform one of the largest industries and least digitized industries – at a global scale
- Opportunity to become a core member in the early stages of an exciting startup – with ownership and overall competitive remuneration terms
For further details please contact Dilan -
Dilan.Omari-Clark@lmre.co.uk