Customer Success Manager

Your mission

• You support our client’s customers on the path to digitization from the very beginning and thus consolidate healthy customer loyalty along the customer lifecycle
• You are responsible for the smooth onboarding of new customers and ensure with (online) training that they enjoy their software in the long term and at the same time make their processes more efficient
• You support customers even after onboarding in using our client’s solutions more and more effectively and thus bring them to success
• You represent your customer portfolio to their development teams and independently pursue their ideas and requests
• You develop best practice scenarios together with the Customer Success Team and communicate them internally and externally
• You use your creativity to develop and update supporting customer materials (e.g. guides, webinars, letter templates)
• This position is available at locations in Munich, Berlin and Frankfurt a.M.

Your profile

• You have a degree or relevant vocational training and ideally have initial professional experience in the field of customer service
• You are communicative, have strong organizational skills and are able to quickly establish a goal-oriented working relationship with various parties involved
• You have very good German skills (C2) and good English skills (B2)
• Experience in Software-as-a-Service and the real estate industry (e.g. property management) is not a must, but definitely a plus

Why them?

• An open-minded and friendly team working with agile methods – as proven by our client’s Kununu Score of 4,8
• Regular team events and sports offers (Table tennis, soccer, beach volleyball, Qualitrain)
• A modern office in the heart of Munich not far from Stiglmaierplatz
• Diverse personal development opportunities
• Hybrid work model and workation within the EU
• Company pension scheme and daycare allowance
• Fruit, soft drinks, coffee and beer