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Customer Success Manager

Published12th May
SectorCommercial Real Estate Innovation
Job Type
Job TypePermanent
ConsultantElsa Vaillant

PropTech Customer Success Manager role based in Paris, France

Our client has grown dramatically over the last three decades to become the leading provider of high-performance software solutions for the real estate industry in the world.


Main Duties:

  • Being first contact for your clients who are LIVE with the products
  • Prioritization of queries received from your clients
  • Identification of the cause of queries received
  • Identification and subsequent management of a resolution plan for queries received
  • Resolve issues by yourself or in collaboration with colleagues around the world
  • Discussing custom solution requests with the client and programmers and owning these solutions from specification to sign off.
  • Owning or being involved in client trainings and implementation activities (remotely or on site)
  • Identification of non-support queries and subsequent escalation of these queries to the appropriate area (e.g. to Sales or to the Consulting Team)
  • Escalating any issues identified during day-to-day activities to Management
  • Staying the ‘linking pin’ between the client and all the colleagues working on outstanding issues and managing the workload to make sure there is enough progress on all issues
  • Advising clients of the status of their queries ad hoc, periodic calls or periodic on site meetings
  • Updating clients on news, new products etc
  • Maintaining an ‘Account Management Plan’ for each of your clients which describes future projects and/or opportunities
  • Pro-actively build a long term relationship with your clients


  • Ability to work in a fast-paced environment
  • Persuasive and able to deal with demanding clients
  • Customer focused with excellent communication skills
  • Excellent problem solving and analytical skills
  • Being able to communicate with clients and colleagues in French and English (verbal as well as in writing)

LMRE Europe consultant

Elsa Vaillant

Elsa Vaillant

+44 (0)20 3833 2241


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