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Customer Success Manager

Location
LocationFrance
Salary
Salary45,000
Published
Published1st March
Sector
SectorSustainability & ESG
Job Type
Job TypePermanent
Consultant
ConsultantElsa Vaillant

PropTech Customer Success Manager role based in Paris, France

Depuis 2014, notre client accompagne les acteurs de l’immobilier dans leur transition zéro carbone. Pour atteindre la neutralité carbone, notre client facilite l’alignement de tous les acteurs du secteur autour de stratégies ESG adaptées et permet ainsi de rendre l’immobilier plus vertueux.

Notre client est la seule entreprise qui offre des solutions ESG complètes alliant une plateforme SaaS collaborative et des services d’accompagnement et de conseil. Avec des solutions basées sur la Data Intelligence, l’entreprise améliore la performance ESG de ses clients et maximise la valeur de leurs actifs.

Chiffres clés :

  • +400M de m² surveillés
  • +38 pays où la donnée est collectée
  • +180k TeqCO₂ d’économies d’émission détectées
  • +250 clients à travers le monde
Job description

In a context of strong growth, our client is looking for a “Customer Success Manager” to strengthen their team. You will be responsible for supporting their B2B customers, some of whom are very well known (Groupama, SNCF, Mairie de Paris, etc.), in the use of their solution in order to ensure the best possible user experience.

MISSIONS : Within this Scale-up, the Customer Success Manager will take charge of, manage and support our client’s customers in the deployment of SaaS software.

Ensure the retention and satisfaction of the customers in your portfolio:
  • Project management during the initial implementation phase of the customer platform
  • Configuration of the business application according to the customer’s needs
  • Analysis of customer data and drafting of deliverables (reporting, analyses, steering committee, energy balances, etc.)
  • Supporting customers in the operation and adoption of the application throughout the duration of the contract to ensure long-term customer loyalty
Providing expertise as an energy consultant :
  • Supporting our clients’ CSR implementation projects, for example in the context of the application of French or European regulations (e.g. Decree on Tertiary Sector)
  • Supporting internal operational excellence projects for the team :
  • Improving internal processes and the level of services provided by the team
  • Capitalise on user and customer feedback by participating in the roadmap of product developments, user manuals and training materials used by the whole team
ESSENTIAL SKILLS AND COMPETENCES:
  • Project management
  • Quality and methodology
  • Communication and teaching skills
  • Sense of customer contact, ideally BtoB
NICE TO HAVE SKILLS :
  • Interest in data and/or tech topics
  • Interest in ESG issues
WHAT OUR CLIENT CAN OFFER YOU  :
  • A technical position within a promising sector
  • An activity within a dynamic and international team
  • A dynamic and passionate ecosystem where everyone’s initiatives have their place
  • Supported and accompanied by PARIS&CO and AXELEO, our client is in full expansion and plans to double its activity within 12 months

LMRE Europe consultant

Decoration
Elsa Vaillant

Elsa Vaillant

+44 (0)20 3833 2241

elsa.vaillant@lmre.tech

LOCATION: Europe

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