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Customer Success Manager

LocationEurope, Berlin
Published6th September
SectorResidential/ Multifamily Real Estate Innovation
Job Type
Job TypePermanent
ConsultantMarko Ruokolainen

PropTech Customer Success Manager role based in Berlin, Germany

About Our Client

Our client supports real estate players in their transition to net zero and sustainability. To achieve this transition towards sustainability, they help realign stakeholders’ interests to build efficient strategies and transform real estate into a positive force for the planet.

Our client is the only company offering a fully populated ESG data intelligence platform combined with expert advisory services. The company’s end-to-end solutions leverage data to improve ESG performance and enhance the value of real estate assets.

Key figures:

500M+ of sqm monitored

39+ countries where they operate 180k+ teqCO₂ savings detected 300+ references across the world


About the Role

They are looking to grow their teams with talents that share their energy and motivation to accelerate the environmental transition at an international scale!

Their profiles are a mix of different backgrounds and experiences, all of whom work together in order to ensure the best possible user experience.

In a context of strong growth, they are looking for a Customer Success Manager to strengthen their team. You will be responsible for supporting their B2B customers, some of whom are very well known, in the use of their solution in order to ensure the best possible user experience.



MISSIONS: Within this Scale-up, the Customer Success Manager will take charge of, manage and support customers in the deployment of SaaS software.


Ensure the retention and satisfaction of the customers in your portfolio:

  • Project management during the initial implementation phase of the customer platform
  • Configuration of the business application according to the customer’s needs
  • Analysis of customer data and drafting of deliverables (reporting, analyses, steering committee, energy balances, etc.)
  • Support customers in the operation and adoption of the application throughout the duration of the contract to ensure long-term customer loyalty


Provide expertise as an energy consultant:

  • Support clients’ CSR implementation projects, e.g. in the context of the application of European regulations (e.g. Decree on Tertiary Sector)


Support internal operational excellence projects for the team:

  • Improve internal processes and the level of services provided by the team
  • Capitalise on user and customer feedback by participating in the roadmap of product developments, user manuals and training materials used by the whole team



Essential Skills and Competences
  • Project management
  • Quality and methodology
  • Communication and teaching skills
  • Sense of customer contact, ideally BtoB
  • Proficiency in written / spoken German and English is a must Additionally, you should be located in or willing to relocate to

Nice To Have:

  • Interest in data and/or tech topics
  • Interest in ESG issues

LMRE Europe consultant

Marko Ruokolainen

Marko Ruokolainen

+44 (0)20 3833 2253


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