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Customer Success Manager, Asia Pacific

Competitive

Singapore

Customer Success Manager role based in Hong Kong, Singapore, Sydney, or Melbourne.

JOB TITLE:                                  Customer Success Manager, Asia Pacific

DEPARTMENT:                          Sales (Revenue)

LOCATION:                              Hong Kong, Singapore, Sydney, or Melbourne

REPORTS TO:                             Customer Success VP, Asia Pacific

They are one of the fastest growing global proptech firms moving rapidly into their next stage of hypergrowth. Established in London in 2006, they were created to solve the complex operational, everyday challenges for flexible workspaces, the largest growing segment in the commercial office market.

 

They believe the office environment of the past is no longer - the staid, the unresponsive and the impersonal – will be replaced with space-as-a-service and tech-oriented environment that has

already attracted the world’s largest enterprise users. Today, flex workspace accounts for less than 2% of the office space market and current growth estimates that will reach 30% by 2030. Traditional landlords need to adapt and have already started doing so, especially in light of COVID. The opportunity is massive.

 

In 2019, they became a publicly traded company on the London Stock Exchange and currently has offices in London, New York City, Los Angeles, and Hong Kong. They have customers across 28 countries.

 

WHAT THEY DO

They have built the only private cloud network to service the flexible workspace and commercial real estate industry which underpins their SaaS platforms. They simplify the day-to-day management of office buildings and the provisioning of secure wifi, internet and digital infrastructure services to tenants. Their platforms automate key tasks and processes and help flexible workspace providers deliver highly efficient, customer-centric workspace solutions. Their partners include some of the largest landlords and flex operators in the world, as they deliver an end-to-end, scalable solution by leveraging their 15 years of experience and their 100+ team of award-winning developers and engineers.

 

ABOUT THE ROLE

 

The Customer Success Manager role is an exciting opportunity to help lead the

company’s expansion and growth in the Asia Pacific region. Working closely with regional and global teams, this professional will be responsible for overseeing successful onboarding, implementation, and post-sale growth of their key customers. Broad autonomy will be given to manage accounts at senior levels, and the Manager will be responsible for helping their customers gain maximum value from their software in every aspect of their day-to-day operations.

 

The successful candidate should have experience working directly with large global Enterprise customers, preferably in the commercial real estate industry. Familiarity with multiple Asian markets

is a plus, as is a second language. Initially targeting the Hong Kong, Singapore, and Australia markets,  they will eventually cover the entire Asia Pacific region.

 

MAIN DUTIES AND RESPONSIBILITIES

world’s leading landlords, asset managers, operators, and other industry stakeholders.

working closely with the product team to manage prioritization of cases.

 

KNOWLEDGE AND EXPERIENCE

 

APTITUDE AND PERSONAL QUALITIES