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Customer Success Associate

US$100,000

Singapore

PropTech Customer Success Associate role based in Singapore.

Our client is on a mission to bring new levels of transparency and tracking to construction. Their solutions combine simple off-the-shelf 360-degree cameras, computer vision, and AI to make it incredibly easy to capture a complete visual record of the job site, share it via the cloud with remote teams, and process insights. To date, their customers have used their platform to capture over a billion square feet of active construction projects, across thousands of sites, in dozens of countries.

Our client was founded in 2017 by experienced entrepreneurs and engineers with several successful exits under their belts and is based in San Francisco. They are rapidly growing and well-funded with a team that combines people with deep, first-hand experience in construction with the best AI PhDs and Engineers out there.

This position is remote.

The Role

Their Customer Success team builds trust-based relationships with their customers which allow us to understand their goals, needs and concerns to deliver long-term value. They believe that if their customers are heard, supported and advised, they will ultimately be successful with our client and they will enjoy side benefits like loyalty, retention and positive word of mouth. But the main job is always focused on making their customers ecstatic and successful in what they do.

They expect you to have an intensely strong work ethic, positive demeanor, and strong organizational skills. You are innately curious and motivated by helping their customers solve problems while enabling them to maximize their usage of the company. You will become their key point of contact and their trusted advisor, guiding them through video calls, emails, or occasionally visiting construction sites (as appropriate) - whatever is best for their customers to communicate their needs to us.

This is a unique opportunity to join a rapidly growing company with a strong customer and revenue base and build a world-class community of next-generation construction leaders. They have a great story to tell, their customers are changing how the world is built, and they need you to help get the word out.

This remote position is based in Singapore.

Responsibilities (What you will do)

Requirements (What they want to see in you)

Bonus Points For….

Characteristics (How you like to work)

For further details please contact Sonam - sonam.puri@lmre.tech