Customer Success Manager

Who they are?

Started in France in 2016, our client uses the power of reliable, dynamic and tangible traffic data insights (pedestrian/vehicle) in their SaaS platform to help companies take quicker and better decisions.

They already serve more than 300 customers in many different sectors (retail, real estate, consulting companies, cities…) all over Europe to help them expand their businesses, analyze or predict performances of investments, understand their customers’ habits, benchmark their results with competition…

Our client is a hyper growing scale up (+130%/year) supported by a 10 Millions € Series A fundraising round with Alven and Kernel Investissements in September 2021 to finance its European expansion.

Job description

• Your role: In the middle of a scale-up phase, our client’s Account Management and Customer Success team is structuring and growing as part as the global Revenue Team. In this context, they are recruiting their next Customer Success Manager Italy in order to ensure perfect and smooth onboarding and adoption of their clients in Italy, fully run clients’ partnership and make sure their local clients have an excellent hygiene.
• Your team: The Italian team is lead by the Head of Sales Italy and will include for one Account Executive Italy, one Business Development Representative Italy and one Customer Success Manager Italy. The team is growing as the international roll out just started and Italy is one of their top priority.

Your mission:

• You launch & manage the use of our client’s solution on clients’ side
• You coordinate business review with decision makers
• You monitor customer engagement & proactively engage users
• You contribute to enhancing our client’s solution by collecting feedback and sharing it internally
• You ensure their clients are fully satisfied
• You identify expansion opportunities and collaborate with the Account manager to win them

What they offer you

• A competitive salary because our client’s demand for excellence drives them to recruit the best profiles
• The possibility to devote 4 days per year to an association on your work time because our client’s values also lie in having a positive impact on the world around them
• Frequent team building activities because team spirit is at the heart of their values
• Development opportunities for all their employees through workshops such as “Feedback Culture”, “Non Violent Communication”, “Women in leadership”
• An onboarding in Paris, objectively the most beautiful city in the world 😉
• Offices in the center of Milano

This job is made for you if…

• You have experience in a CSM role, ideally in Saas B2B and in a challenging environment
• You master the basics of CSM
• You have a proven track record of overachieving targets
• You are resilient, coachable and have a trouble shooter mindset
• You have a great capacity to adapt and are not afraid to join a start-up where things change quickly
• You are native or bilingual Italian, and speak English