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Country Manager - Spain

Location
LocationEurope, Spain
Salary
Salary60,000
Published
Published13th July
Sector
SectorResidential/ Multifamily Real Estate Innovation
Job Type
Job TypePermanent
Consultant
ConsultantGiulio Di Pietrantonio

PropTech Country Manager role based Remotely in Spain

About Our Client
  • Our client is a venture-backed fast-growing short-let management company, originally founded in London in 2015 and now spread across 60 locations in the UK and counting.
  • They manage more than a thousand properties on multiple platforms, including Airbnb, Booking.com, HomeAway, and our recently launched Direct bookings site.
  • They offer a fully managed service for their hosts and guests (including Listing & Revenue Management, 24/7 Guest Services and Cleaning & Maintenance services)
  • Their vision is to become the biggest short-let ecosystem globally by constantly improving experiences for hosts, guests and franchisees.
  • They are a team of 60+ team members, mostly in the UK but also in Argentina, Netherlands, Bulgaria and the Philippines. They work remotely but meet in London regularly.
Job Overview

They are looking for an experienced, driven person to join their fast-growing team and help them to expand and operate in Spain. They have built a strong brand in the UK for hosts, guests and partners (franchisees). They are now looking at expanding into Spain as their first international market through their franchise model, localising some aspects of the service.

The successful candidate will report directly to the COO, and will also work closely with their Expansion Manager as well as other internal and external stakeholders. They require resource to directly support and nurture new territories to ensure operational excellence and commercial viability resulting in a scalable and profitable new market.

The role requires significant input into supporting the wider business in creating, translating & evolving further training pathways & tools to aid partner success through company Standard Operating Procedures in Spain.

The role is expected to develop after an initial probationary period of 6 months.

Primary Objectives
  • Help setup and recruit necessary local staff for the launch
  • Manage the Spanish P&L, scale the time in line with growth, work with the UK growth teams to ensure growth targets are met.
  • Support the Expansion Manager with external suppliers (e.g. lawyers, accountants) as necessary to build the infrastructure for the launch
  • Manage designated territory accounts and other active accounts to ensure maximum PTK yield in Franchise fees.
  • Provide first point of contact to key persons, to provide guidance on company and industry best practices, and advise on commercial opportunities.
  • Ensure territories are providing optimal service delivery to maximise local portfolio growth.
  • Analyse and manage territory business performance through business set KPIs
  • Collaborate and effectively communicate with internal and external stakeholders
Responsibilities and Duties
  • Liaising with designated partners to develop strong working relationships, identifying any communication or process gaps that need to be addressed
  • Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior partner service.
  • Create & analyse productivity reports at territory level to drill down into local business opportunities.
  • Take personal responsibility for understanding company OKRs, and personal impact and influence on objectives and results
  • Arrange and deliver training modules in multiple formats as appropriate to upskill partners to meet training needs.
  • Frequently review territory level compliance to ensure company SOPs and Brand Standards are understood and actively followed at local level.
  • Project Management skills
Candidate Requirements
  • To be located in Spain with the ability to travel to the UK on a monthly basis.
  • Self-driven and action-oriented
  • Good experience of working at Account Manager or Team Management level.
  • Have the ability to effect and successfully implement change.
  • Strong presentation skills
  • Demonstrate high levels of resilience, self-motivation, and flexibility.
  • Experience in using Excel/Sheets to process and manage data will be beneficial
  • Evidence of a successful track record in relationship management and conflict resolution, ideally within the service industry.
  • Comfortable operating in an environment where working efficiently under pressure and at pace is critical
  • Up-to-date knowledge of the Hospitality industry and Short Let Market in Spain is preferred
Benefits
  • Competitive salary.
  • Work remotely.
  • Fast-growing, mission-driven startup.
  • Shareholder options.
  • 30 Days holiday ( inc Bank Holidays).
  • Birthday off.
  • Flexible working policy.
  • Enhanced maternity pay.

LMRE Europe consultant

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Giulio Di Pietrantonio

Giulio Di Pietrantonio

+44 (0)20 3833 2243

giulio.dipietrantonio@lmre.tech

LOCATION: Europe

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