Client Success Manager


London, UK

PropTech Client Success Manager role based in London, UK.

The Company

A prop-tech company comprising a small team from legal, real-estate and strategy backgrounds.

The vision is to deliver better faster commercial leasing, starting with a platform that offers a digital experience for owners, occupiers and agents and help stakeholders get ready to transact in days not months.

The company is backed by industry-leading advisers, investors, and entrepreneurs.


Primary responsibilities include: building and strengthening long-term, trusting relationships with their customers, exceeding customer expectations, ensuring successful delivery of their products and services, and strategically identifying and pursuing new opportunities to grow the accounts.

The candidate will have to gain a full and comprehensive understanding of the product and be able to present it fluently. They will be required to communicate product ideas stemming from the clients back to the product team.

A secondary aspect of the role is to develop, roll-out and manage the marketing strategy. One which ties into both the short and medium term objectives of the company.

The right candidate should be a strong independent worker, who also enjoys being part of a team. Execution, attention to detail, and excellence will be at the core of the role.

Direct Client Success Outcomes

Manage Complete Client Lifecycle


Handle Client Success Activities

Drive Client Success Across Company

Develop, Roll-Out and Manage Marketing

Personal qualities required:

Experience & Qualifications required:

Demonstrable track record of previous business development sales success 2 years+ relevant experience (in real estate, client facing preferred). Having prop-tech and/or tech product based experience would be beneficial.

Undergraduate degree educated, post-graduate / professional degrees preferred.

Reward & Recognition:

A great opportunity to experience what it takes to scale a PropTech business. Pension in line with auto enrolment requirements.

Flexible working.

25 days annual leave plus bank holidays. Career progression planning.

For further details please contact Lucy -