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Associate Customer Success Manager

Published
Published6th February
Job Type
Job TypePermanent
Location
LocationUnited States
Remote
RemoteNo
Consultant
ConsultantSarah Baldon
Sector
SectorCommercial Real Estate Innovation
Salary
Salary70,000 - 80,000 / Year

Associate Customer Success Manager NYC

Our client is revolutionizing the rental experience through innovative financial technology, removing the hassle of security deposits.
  
They are seeking a superstar team member to join their Customer Success team. The role will involve anticipating partner needs, contributing to our client’s technology roadmap, and acting as an agent for positive change.
  
Responsibilities:

  • Nurture long-term relationships with partners across all levels
  • Help partners achieve their goals
  • Lead implementation, onboarding, training, and pilot programs for your portfolio of clients
  • Seek growth possibilities for partners
  • Collaborate with sales, marketing, and product teams, serving as the internal voice of the customer

  
Skills and Qualifications:

  • Minimum 2 years of experience in a Customer Success (or similar) role at a SaaS company.
  • B2B experience needed
  • Real Estate experience is a bonus
  • Problem solver with clear communication skills

  
Benefits and Perks:

  • Hybrid work model with office in Union Square, Manhattan
  • 2-3 days per week of remote work
  • Up to 3 months fully remote work per year
  • Generous PTO and holiday schedule
  • Stock options for all full-time employees
  • Home office expense reimbursement
  • Health, dental, and vision plan options with generous company contributions
  • 401-K with match
  • Paid parental leave
  • FSA options.
  • Commuter benefits

  
Base Salary Range: $70,000 to $80,000 with Bonus and Equity.

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