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Associate Customer Success Manager

Published6th February
Job Type
Job TypePermanent
LocationUnited States
ConsultantSarah Baldon
SectorCommercial Real Estate Innovation
Salary70,000 - 80,000 / Year

Associate Customer Success Manager NYC

Our client is revolutionizing the rental experience through innovative financial technology, removing the hassle of security deposits.
They are seeking a superstar team member to join their Customer Success team. The role will involve anticipating partner needs, contributing to our client’s technology roadmap, and acting as an agent for positive change.

  • Nurture long-term relationships with partners across all levels
  • Help partners achieve their goals
  • Lead implementation, onboarding, training, and pilot programs for your portfolio of clients
  • Seek growth possibilities for partners
  • Collaborate with sales, marketing, and product teams, serving as the internal voice of the customer

Skills and Qualifications:

  • Minimum 2 years of experience in a Customer Success (or similar) role at a SaaS company.
  • B2B experience needed
  • Real Estate experience is a bonus
  • Problem solver with clear communication skills

Benefits and Perks:

  • Hybrid work model with office in Union Square, Manhattan
  • 2-3 days per week of remote work
  • Up to 3 months fully remote work per year
  • Generous PTO and holiday schedule
  • Stock options for all full-time employees
  • Home office expense reimbursement
  • Health, dental, and vision plan options with generous company contributions
  • 401-K with match
  • Paid parental leave
  • FSA options.
  • Commuter benefits

Base Salary Range: $70,000 to $80,000 with Bonus and Equity.

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