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Account Manager

LocationEurope, Berlin
Published15th July
Job Type
Job TypePermanent
ConsultantLena Ahrens

PropTech Account Manager role based in Berlin, Germany (Hybrid)

Our client creates digital experiences to enable better life in buildings. Integrating data, technology and people, the company helps landlords and building operators go through digital transformation to finally connect buildings with their occupiers.

They provide an all-in-one solution with four main parts:

  • Operating system to configure core modules and integrate building hardware
  • Admin dashboard to analyse data
  • Tenant experience mobile app for occupants to enjoy the convenience and better life in buildings
  • Community management to guide clients through the transformation and engage the community.
  • They are present in 18 markets, including the UK, the US, and DACH, Benelux and Scandinavian regions.
Role Overview

As a company, they want customers to achieve maximum value, grow their portfolios and become long-term partners so the Account Management Team makes sure that happens!

They are responsible for truly understanding their customers and what they need. In addition to their Customer Success team, they give their clients the training, education and ongoing support to help them day to day and exceed their expectations, without fail. This leads to growth in accounts, high retention rates.


Reporting to the VP of Sales and Account Director, you will take responsibility for a portfolio of mostly German-speaking customers leading on all commercial aspects and working with the Customer Success Managers to deliver against the customers agreed outcomes. You will work closely with the Co-Founder and Account Director to strategically grow a specific and large enterprise client that they have recently signed. This account is of high importance to the business, and you will be building relationships within their organisation across DACH.

This will be the second Account Manager role within the company and for the right candidate, they envisage career progression to be fast.

  • Managing all commercial aspects of relationships with existing customers, building relationships, and understanding customer’s business in order to provide appropriate solutions
  • Identify growth opportunities while aligning with critical sales business objectives
  • Build, grow, and maintain relationships across your portfolio
  • Gather information and insights to provide feedback for the rest of the business (product teams, marketing etc.)
  • Build long-term strategies with clients incorporating key account management of enterprise accounts
Key Deliverables
  • Net Revenue
  • Retention
  • Logo Retention
  • Growth of Accounts
  • Resourceful and results-focused
  • Excellent verbal and written communication skills
  • Excellent organisational skills including prioritising, scheduling, time management and proficiency in CRM systems
  • Agile individual with the ability to work autonomously
  • Keen negotiator
  • Proven track record collaborating/earning trust with challenging internal and external partners
Essential Experience
  • Minimum 2-4 years’ experience of account management demonstrating experience of discussing and negotiating cross sell and upsell opportunities
  • Passionate about technology
  • Native German speaker
  • Experience of building and maintaining relationships
  • Key Account and Enterprise Account management with experience in rolling out solutions across numerous teams, departments, and geographies

Nice to have:

  • Experience in Pipedrive/ Monday/ HubSpot and Excel/Google Sheets would be preferable
  • Experience within a SAAS or software company would be beneficial
  • Knowledge of the property industry in DACH
  • Full-time contract
  • Paid leave
  • Relaxed office atmosphere in a co-working space
  • An awesome, young and driven team to support you
  • Flexible working hours according to your needs
  • Sick days
  • Gym/Sports Classes contribution
  • Sabbatical leave after 5 years in the company
  • Regular company and team-building events
  • International adventures off-site with the whole team
  • Credit for personal growth (courses, books etc.)
  • Coffee and drinks
  • A great recognition, potential equity position, appreciation, and rewards program!

LMRE Europe consultant

Lena Ahrens

Lena Ahrens

+44 (0)20 3833 2245


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