Account Manager

About the Role
  
Our Client is seeking a seasoned Account Manager to support a growing post-sales organization. This position is suited for someone who excels at balancing customer value with business growth, ensuring clients realize meaningful outcomes while contributing to strong renewal and expansion results.
In this role, you will oversee a broad portfolio of client accounts, prioritizing renewals, upsell and cross-sell opportunities, and contract discussions across the existing customer base. You will work closely with internal teams, including customer success, services, legal, and revenue operations to help customers continue to gain value from the company’s SaaS offerings.
  
Key Responsibilities

• Renewals & Growth: Lead the renewal cycle for a large portfolio of accounts, proactively uncovering opportunities for expansion and additional offerings. Guide renewal and growth conversations with clarity, ensuring customers clearly understand terms and the value delivered.
• Customer Partnership: Work closely with customer success and other internal teams to support client outcomes, reduce retention risks, and strengthen overall account health.
• Value Communication: Clearly articulate business impact and ROI to stakeholders, ensuring alignment between client goals and the solutions provided.
• Contract Discussions: Manage commercial and contractual negotiations, collaborating with legal and finance partners to finalize agreements.
• Pipeline & Forecasting: Maintain accurate renewal and expansion forecasts, manage pipeline activity in CRM systems, and provide visibility into account health and potential risks.
• Cross-Functional Alignment: Partner with customer success, services, and product teams to ensure seamless execution, strong customer experiences, and ongoing process improvements.
• Process & Asset Enhancement: Help improve renewal playbooks, pricing tools, proposals, and internal workflows.
• Customer Advocacy: Serve as a trusted partner, fostering long-term relationships that promote retention, satisfaction, and advocacy.

Requirements

• 5+ years of experience in SaaS post-sales account management, renewals management, or a similar customer-facing role.
• Demonstrated ability to negotiate contracts and oversee a high-volume renewal pipeline (50+ opportunities per quarter).
• Strong background in value-focused selling and consultative relationship building.
• Effective collaborator who can build trust and alignment with customer success and cross-functional partners.
• Adept at managing multiple priorities while balancing customer outcomes with commercial goals.
• Proficient in Salesforce or comparable CRM platforms, with strong organizational and pipeline-management skills.
• Experience partnering with legal and internal stakeholders on contract terms, pricing, and commercial discussions.
• Excellent communication and presentation abilities, including delivering proposal materials to customers.
• Experience using AI tools or automation to support customer workflows is a plus.