Our Q&A series is an opportunity for our European team, headed up by Dilan Omari-Clark to discuss all things PropTech, Start-ups, and Career with different founders from across the continent. Each week we get to know our guests better, finding out about their career path and quiz them about their product. We hope you find it insightful and enjoy getting to know the founders.
Ziggu offers a cloud solution for Real Estate Developers operating in residential markets to manage sales, construction and customers. Ziggu is the gold standard for streamlining your homebuyer journey in residential projects. They help your business scale by saving time, increasing margins and boosting customer satisfaction.
It’s the logical culmination of my childhood upbringing I think. I have always been fond of technology and architecture. My dad works in IT and brought home one of the first available pc’s. It’s been a love story ever since. I learned how to code at a young age and have been following the tech scene closely over the years. My mom always brought home lego sets and most of our family holidays were spent by visiting musea and local historical sites. It was no surprise that I went on to study architecture where I combined my passion for technology and the built environment. After graduating I worked as a property developer and discovered that the real estate industry was in dire need of solid tech solutions.
We help property developers deliver homes 10x more efficiently by offering a suite of tools to help them navigate the complete customer journey from initial contact with prospective buyers up until the final completion and delivery of the property. Ziggu is at the forefront of three big shifts in the real estate industry.
We have ambitious goals for the future and 2022 will definitely be an exciting year. On the one hand, we’re scaling up in new markets: the UK, the Netherlands, France, among others. On the other hand, we’ve got exciting product updates on our roadmap that will make sure Ziggu covers the complete homebuyer journey from initial contact with a prospective buyer, to aftercare and after sale services.
"If we share more info with our homebuyers, won’t they ask more questions, take up more of our time?”
We completely understand where this comes from. Some property developers are afraid to open Pandora’s Box and therefore have been sharing as little information with their customers as possible, for example about delays creeping in on the construction site. However, talking to our users - and we see it in the data as well- the opposite is true! Because homebuyers feel more involved in the construction process, because they receive regular updates and because everything they need to know and do is easily accessible, they make decisions more quickly, pay invoices more efficiently and find answers to their questions themselves.
One out of three newly built homes In Belgium are being serviced through Ziggu. Along the way we’ve helped property developers become 10x more efficient at delivering homes at scale and increased their margins at the same time. Last but not least, we’ve also seen an increase in customer satisfaction rates of 46% on average. That’s not even mentioning side effects like increased employee happiness, less construction makes or gains in brand recognition. Recently, one of our customers reached out to us and told us that she can’t even understand how she managed to do things before Ziggu was implemented in the company. Seeing the impact we have on people’s daily work lives makes me incredibly proud of our team and what we already accomplished. We want to bring that same experience to new markets across Europe.